IT PC Refresh Technician jobs in United States
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HireTalent - Staffing & Recruiting Firm · 2 months ago

IT PC Refresh Technician

positionElma, NY
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

HireTalent is a staffing and recruiting firm seeking an IT PC Refresh Support Tech. In this role, you will provide technical assistance in the PC hardware refresh deployment project, ensuring smooth operation of IT systems and troubleshooting hardware and software issues as needed.

DeliveryHuman ResourcesStaffing Agency

Responsibilities

Installation and support of endpoint software
Deployment of PC equipment and accessories
Provide guidance and explain policies and procedures to end-users
Troubleshoot end-user PC, network, printing, and application issues
Diagnose, research, and resolve routine end-user issues
Escalation of issues to appropriate team after troubleshooting and documenting progress in the ITSM tool
Provide Day to day operations support as Level 2 to end users
Complete detailed documentation in ticketing system; incidents and requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved

Qualification

PC hardware deploymentTroubleshooting skillsCustomer support experienceService desk softwareOperating systems knowledgeIT certificationsTime-management skillsInterpersonal skillsProblem-solving skills

Required

1-2 years of proven experience in a customer support position involving technical knowledge of a company's products, services, and IT systems
Experience installing and configuring computer systems and applications
Disciplined, systematic problem-solving skills required
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Experience working in and assisting others through company service desk software, such as Bomgar in addition to other remote access desktop programs
Experience working with different operating systems including Windows and Mac OS
Professional written and interpersonal skills are essential when communicating with customers and clients
High school diploma or equivalent; IT-related coursework or certifications a plus

Preferred

Industry certifications (preferred) Windows 7/10, CompTIA A+, CompTIA Net+, ITILv4 foundation, Dell proven professional

Company

HireTalent - Staffing & Recruiting Firm

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HireTalent is a certified Minority Business Enterprise (MBE) workforce solutions firm, specializing in securing the best talent fits in Executive/Retained Search, Direct Hire Placements, MSP, SOW, and nationwide hiring program management and support.
dateFounded in 1997
location
New York, New York, USA
people-size1001-5000 employees
web-link
http://hiretalent.com

Funding

Current Stage
Late Stage

Leadership Team

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Ashish Kaushal
CEO / Founder
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Company data provided by crunchbase