All Star Gaming Limited · 11 hours ago
Field Technician
Columbus, OH
Full-time
Onsite
Entry, Mid Level
$19/hr - $19/hr
2+ years expAll-Star Gaming is a company that helps not-for-profit organizations capitalize on gaming legislation. They are seeking a Field Technician to service electronic ticket dispensing machines throughout Ohio, providing maintenance and customer support while ensuring high standards of service.
eSportsGaming
Responsibilities
Diagnose, troubleshoot and repair electronic ticket dispensing machines and other related gaming equipment. Perform cleaning, preventative maintenance, and service of electronic ticket machines. Remove and replace defective parts or components. Perform operational check of equipment after repairs are made. Use manuals and other directions needed to troubleshoot and correct reported discrepancies
Ensure quality of work performed, participate in continuous improvement system, observe, and promote best practices, good time management and be able to troubleshoot/analyze root cause failure
Explains complex technical issues to customers and sales staff in a non-technical, simple to understand manner. Ensures that all repairs meet or exceed All-Star Gaming quality standards. Acts with a sense of urgency to meet customer time and daily route commitments
Provides recommendations for problem resolution to customers, sales representatives, and management. Provides input to increase customer satisfaction. Provides information about value-added services (i.e., selling extended warranties, preventative maintenance agreements, etc..) by effectively communicating the benefits to the customer. Interact with customers in a friendly manner and maintain a positive work environment
Answer phone calls with a professional, courteous, and friendly demeanor. Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
Utilizes Salesforce and mobile technology to complete daily service reports. Maintains a neat and accurate inventory
Demonstrate flexibility and contributions to creating a team environment. Meets key performance metrics and productivity goals as defined by the business
Follow all known safety procedures and utilize good operational, loss prevention and safety judgment at all times
Properly maintains company vehicle to ensure it is clean and is maintained in, safe and proper condition. Reports maintenance issues and performs routine maintenance checks as needed
Qualification
Required
High School diploma or equivalent
Two years' progressively responsible technical support experience in a customer-facing role or equivalent experience
Must be 18 years of age or older
Must have a valid driver's license and a clean driving record
Must be able to successfully pass a drug and criminal background check
Must be able to bend, stoop and lift 40-70 pounds
Must be dependable
Strong communication and interpersonal skills
Strong technical aptitude with the ability to develop a strong understanding of all supported applications and support processes
Strong over-the phone technical problem-solving skills
Strong customer service skills
Strong attention to detail
Strong organization skills
Demonstrated ability to use mobile technology and work outside of a business office environment
Preferred
Associate degree in a technical discipline
2 + Years Technician experience
Benefits
Paid training
Lodging and meals in accordance with the company expense report policy
Work vehicle and gas card
Medical, Dental and Vision benefits
401(k) with company match
Paid time off
Company
All Star Gaming Limited
.
2-10 employees
Funding
Current Stage
Early StageTotal Funding
unknown2022-04-11Seed
Recent News
2025-03-10
Company data provided by crunchbase