Turner Pest Control · 1 month ago
IT Helpdesk Analyst - Sarasota
Sarasota,FL,US
Full-time
Onsite
Entry, Mid Level
$22/hr - $24/hrTurner Pest Control is a leading pest management company in Florida with over 50 years of experience. They are seeking an IT Helpdesk Analyst to provide customer-focused support, manage IT tickets, and assist with onboarding and offboarding processes while ensuring smooth operation of IT systems.
ConsumerCustomer Service
Responsibilities
Handle day-to-day IT tasks that support company technology goals
Provide Help Desk support and resolve end-user issues across Security, Networks, Applications, Asset Management, and Active Directory
Manage tickets via phone, email, and portal, prioritizing incidents to meet SLAs and delivering timely solutions
Support onboarding and offboarding, configuring IT equipment and software, and assisting with training and site assessments
Communicate clearly and effectively while problem-solving and collaborating with teams and stakeholders
Qualification
Required
Customer-focused IT professional with experience providing day-to-day Help Desk support and issue resolution
Ability to support end-user tickets across all areas of the IT environment, including Security, Networks, Applications, Asset Management, and Active Directory, with courteous, timely, and effective service
Experience handling service requests via phone, web portal, and email while following established processes and tools
Strong ability to triage and prioritize incidents and service requests to meet defined SLAs
Willingness to participate in an on-call rotation for off-hours support during emergencies
Proven ability to build positive working relationships with teammates and clients
Commitment to delivering an excellent end-user experience through clear communication and effective problem resolution
Experience supporting onboarding and offboarding activities for new and departing employees
Ability to coordinate with managers, onboarding teams, vendors, and other stakeholders
Knowledge of preparing, configuring, deploying, and supporting IT equipment, software, and related services
Experience assisting with training and conducting site or user assessments as needed
Ability to travel 30% of the time
Benefits
Blue Cross Blue Shield medical PPO options
Delta Dental and Vision
Prescription drug program
Flexible Spending Accounts (FSA) for medical and childcare expenses
Health Savings Plans (HSA) available with qualified plans
Competitive hourly compensation
401(k) Savings Plan
Life insurance and short-term disability 100% company paid (with options to buy up)
Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options
Enjoy stable, year-round employment with opportunities for growth
Mentorship from experienced professionals
Real-world exposure to international accounting standards
Paid training
Paid time off
Eight paid holidays
Opportunities for advancement
Company
Turner Pest Control
Turner Pest Control provides pest control services.
Founded in 1971
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2018-03-01Acquired
Recent News
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