UMG/DEL MEDICAL · 12 hours ago
Technical Support Specialist, Digital Radiography
BLOOMINGDALE, IL 60108
Full-time
Onsite
Mid Level
$60K/yr - $80K/yr
3+ years expDel Medical is committed to delivering cutting-edge radiographic imaging technologies that improve patient care across the globe. They are currently seeking a highly motivated and skilled Technical Support Specialist of Digital Radiography to ensure the performance and longevity of their advanced systems by providing top-tier technical support, troubleshooting, and training to customers.
Health CareMachinery ManufacturingManufacturingMedicalMedical Device
Responsibilities
Provide exceptional technical support to customers via phone, email, and on-site visits
Troubleshoot and resolve complex issues related to hardware, software, and network configurations
Lead the installation, configuration, and setup of digital radiography systems
Conduct training sessions to ensure customers are equipped to use and maintain their systems effectively
Perform routine system maintenance and updates to keep equipment running smoothly
Collaborate with engineering, sales, and field service teams to improve products and services
Ensure compliance with safety regulations and industry standards
Qualification
Required
Bachelor's degree in Electronics, Biomedical Engineering, Radiologic Technology, or a related field (or equivalent experience)
3+ years of experience in technical support or field service roles, particularly in the medical imaging or radiography industry
Hands-on experience with digital radiography systems or similar imaging technologies
Knowledge of networking, system integration, and imaging software
Excellent communication skills and the ability to explain complex technical concepts to non-technical users
Ability to travel to customer sites as required (including occasional overnight trips)
Strong diagnostic and troubleshooting abilities
Proficiency in system installations, upgrades, and maintenance
Outstanding customer service and relationship management skills
Ability to manage multiple tasks and prioritize effectively
Experience working with cross-functional teams to solve problems and drive improvements
Benefits
Medical
Dental
Vision
Paid Time Off
STD/LTD
Life and AD&D Insurance
Employee Assistance Program
401K Retirement Plan
Company
UMG/DEL MEDICAL
UMG/DEL MEDICAL is a designer, manufacturer and distributor of digital and analog medical imaging systems.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase