Spectrotel · 2 months ago
Implementation Engineer - Service Delivery
Neptune Township, New Jersey, United States
Full-time
Onsite
Mid, Senior Level
3+ years expSpectrotel is a leading national next generation aggregator of Voice, Internet, Cloud Communications and Managed Services. The Implementation Engineer - Service Delivery will focus on project management for technical voice and data solutions, managing customer expectations and overseeing implementation processes for Spectrotel’s Managed Services & UCaaS platforms.
Information TechnologyInternetTelecommunications
Responsibilities
The Service Delivery Implementation Engineer will be responsible for providing project management for small business to large enterprise implementations of Spectrotel’s Managed Services & UCaaS platforms, managing customer expectations and satisfaction, and overseeing the implementation processes
Develop comprehensive project plans that merge customer requirements with platform capabilities
Ensure deliverables are maintained for all projects, providing regular status reports, project risks, and ensuring projects stay on time and within contract scope
Contribute to strategic network plans and reviews; designing effective networks following industry best practice; preparing and completing action plans
Install, configure, and support network equipment, including routers, switches, firewalls, UCaaS and various other managed service devices
Responsible for tracking project timelines, deliverables, risks and adjusting the vendor implementation processes accordingly to meet customers’ goals
Coordinate with various stake holders and technical personnel during all project phases, from initial development through implementation and training
Manage day-to-day aspects of multiple implementation projects, including customer kickoff meetings, regular customer status calls, tracking milestone deliverables, updating project plans, coordinating ad-hoc calls and documentation
Reviewing and testing possible technical solutions, when necessary, lab up gear to test designs
Ability to work on multiple project timelines, deliverables, and information requests for our client’s network needs
Interaction with IP management systems like IPAM
Design and deploy new telecommunication infrastructures for new branches
Select and implement security tools, policies, and procedures in conjunction with the customers security and networking team
Collaborate with customers in order to analyze their business requirements and offer comprehensive solution changes as needed post sale
Act as First level escalation to the Cloud Activations Team
Work with field technicians remotely to deploy the final solution
Qualification
Required
CCNA level certification or working experience; Previous MSP experience is a must-
Experience with Meraki Firewalls and Switches
Experience creating ACD and IVR routing rules, menus, user extension, agent skills, supervisor rules, hours of operation, time of day routing, call queues, call recording services, voicemail to email, chat, and other components of a customer CCaaS / UCaaS platform build
3 years of experience working with large multi-site IP Telephony networks
3 years of project management experience, specifically ability to lead enterprise-wide projects
Candidates for this role should be experienced, highly organized, and possess a strong work ethic
Effective communication skills, with the ability to effectively communicate and collaborate with creative and production teams, other business units, all levels of management and staff
Comfortable working in a multitasking, fast-paced environment, handling 20 to 25 small to large ongoing projects
An ideal candidate will have a working knowledge of PBX/Call Manager, SIP trunking solutions, contact center solutions, dial plans, conferencing / collaboration systems, Avaya/ Cisco and other voice gateways, network protocols (G. 711, G729, SIP, H. 323) and UC, UCaaS, CCaaS, and CPaaS solutions
Strong analytical and quantitative problem-solving skills
Proficient in Microsoft Office Suite with intermediate to significant knowledge of excel
Some experience developing, managing, and designing enterprise network environments that support IP telephony
Experience and understanding of the OSI network model and extensive experience in network technologies: IP Switches, Routers, LAN/WAN, TCP/IP, DNS, UDP, VoIP, QoS, BGP, MPLS, SD-WAN, VPN, Enterprise Network Switching, Routing, and QoS
Demonstrated knowledge of phone switch technology including PBX, ISDN PRI, voicemail, IVR, and call accounting applications
Experience and understanding Telephony routing processes such as LNP validation, Porting, REPORG, LRN, E911, LIDB, CNAM
Provide architectural and technical oversight to help deliver projects across sections of the customer existing LAN network
Preferred
SDWAN Experience with VeloCloud, Bigleaf, Fortinet
Experience working with MPLS networks
Experience with Juniper Firewalls
Experience with Fortinet & Meraki Firewalls and Switches & APs
Proficiency in building and creating firewall rules and policies
Bachelor's degree in Telecommunication, Management Information Services, or a related technical discipline. Equivalent work experience in lieu of a degree
Industry certification(s) preferred pertaining to telecommunication infrastructure engineering, administration, design and maintenance, and advanced administration. Examples: Cisco CCNA, Cisco CCNA Collaboration, Network+, Avaya ACSS
Experience with Telecommunication providers, SIP/VoIP providers, and cloud providers
Experience with Mobile Device Management platforms
Experience with premise-based phone systems like Avaya, Cisco, or UCaaS
Benefits
Spectrotel encourages and provides different training platforms to support your carrier growth.
Certification attainment is encouraged and rewarded.
You will be reimbursed for completed job-related training and testing exams fees.
Company
Spectrotel
Spectrotel is a telecommunications company that provides internet, cloud and managed services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-01-19Acquired
Leadership Team
Ross Artale
CEO
Recent News
GlobeNewswire
2025-12-11
2025-10-09
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