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FIFA · 4 weeks ago

Supervisor, Transport Client Services Referees, FIFA World Cup 26™ - Dallas

Dallas

Full-time

Onsite

Mid, Senior Level

2+ years exp

FIFA is organizing the FIFA World Cup 26™, which will feature 48 teams across three countries. They are seeking a Supervisor for Transport Client Services Referees to manage transport operations, oversee vehicle and driver management, and ensure seamless execution of services during the tournament.

SoccerSports

Responsibilities

Support the Manager, Transport Client Services – Referees by acting as the operational deputy for all referee transport at the Referees Base Camp Hotel (RBCH). Lead the Senior Coordinators, Coordinators, and transport crew, ensuring full coverage, clear tasking, and daily readiness

Oversee all referee-dedicated vehicles and drivers, including briefings, schedules, fuelling, cleaning, compliance, and issue resolution. Maintain constant line-of-sight on daily movements, ensuring vehicles are prepared and positioned well ahead of departures

Manage transport operations at the training site, including vehicle flow, parking coordination for all client groups, and upkeep of signage and infrastructure. Resolve operational issues promptly and escalate major incidents immediately

Provide daily reporting to the Manager, capturing movements, delays, incidents, and key risks. Ensure accurate communication flow, operational discipline, and delivery of services to FIFA standards

Supporting the Manager, Transport Client Services – Referees, ensuring continuity of leadership in daily operations and during periods when the Manager is offsite

Lead a team of Senior Coordinators and Coordinators at the Referees Base Camp Hotel RBCH

Provide ongoing coaching, tasking, and performance oversight to all transport crew assigned to referee operations

Manage daily schedules, rotations, breaks, and welfare for all assigned staff, maintaining constant operational coverage

Implement the Transport Client Services strategic plan and DSLA expectations at the hotel and training site

Oversee all referee-dedicated vehicles and drivers, ensuring line-of-sight across readiness, daily allocation, vehicle flows, and operational discipline

Coordinate closely with Fleet, Bus Operations, AND, Venue Operations, Security, and other functional areas to ensure seamless execution of referee movements

Act as a core contact for the Referees Liaison Officer (RLO), Referees Security Liaison Officer (RSLO), and TSV logistics counterparts

Align with the RLO and RSLO on daily requirements, priorities, contingencies, and emerging requests

Support bubble-to-bubble protocols and RSA procedures through close coordination with RSLO and Fleet

Ensure referee load zones at all sites always remain protected and available

Lead daily driver briefings covering movement timings, route plans, expectations, and operational updates

Ensure all drivers are briefed, prepared, and on standby well ahead of departures

Monitor compliance with all referee transport policies, procedures, and vehicle standards

Liaising with Fleet/Bus management to resolve any maintenance issues quickly

Support drivers with any queries or operational challenges throughout the day

Oversee the full transport operation at the RBCTS, including load zone management, vehicle flow, client group parking oversight, and stakeholder coordination

Ensure the transport infrastructure, signage, and traffic-flow measures are in place before first use and maintained throughout the tournament

Manage and resolve all transport-related issues or incidents at the training site

Provide concise daily reporting to the Manager, Transport Client Services – Referees, including key movements, issues, delays, and escalations

Immediately escalate any major incidents, safety concerns, or service impacts to the Manager and relevant FAs

Support data tracking and operational logs as required to align with tournament DSLA and post-event reporting

Qualification

Transport PlanningEvent ManagementProject ManagementStakeholder ManagementOperational ReportingDynamic Environment AdaptabilityTeam LeadershipIT SkillsInter-cultural CompetenceFluency in EnglishInterpersonal SkillsCommunication SkillsDetail OrientedProblem Solving

Required

Bachelor's degree in Transport Planning, Sports Management, Hotel Management, Project Management, Event Management, Major Sport events or a combination of education and experience relating to position

Minimum of two (2) years transport work experience: preferably within the major football or sport event, or one (1) year of experience as a Client Transport Manager or similar role; ideally more than one world class sport event (e.g. FIFA World Cup and / or Olympic Games, regional football tournaments, etc.)

Experience of working with Workforce, or similar client groups, with a good understanding of their needs and requirements and the criticality of ensuring the transport services operate seamlessly

Experience working in multi-functional event organisations and in dynamic and fast paced environments

Experience of event transport planning including bus operations

Experience leading a team and proven project delivery experience

Strong interpersonal skills essential. An ability to work effectively as part of an existing team and communicate effectively with both internal and external parties

Ability to operate in a dynamic working environment, handling multiple tasks and deadlines and adapting to the developing needs and demands of the organisation

Strong ability to build working relationships with other departments with robust communication, negotiation and stakeholder management skills

Excellent project management skills with an ability to prioritise tasks and co-ordinate activities

Detail orientated and solution focused

Excellent written English skills with relevant skills to produce quality, high-standard documents

Good knowledge of administration and management principles

Ability to prioritise client's needs, authority requirements and FIFA regulations

Highly collaborative and a team player

Ability to work well under pressure and adapt appropriately in a calm and professional manner

Flexibility when faced with ambiguity or constant change

Positive attitude, patience, and persistence

Inter-cultural competence and sensitivity

Displays the highest levels of integrity and commitment

Fluent in English (written and spoken)

Strong IT Skills; proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools

Preferred

Experience and knowledge of Workforce transport requirements is an advantage

Spanish and/or French proficiency is a plus

Company

FIFA

Glassdoor3.9

Founded in 1904, the Fédération Internationale de Football Association (FIFA) is the umbrella organisation of its members, currently 211 national football associations.

Founded in 1904

Zürich, Zurich, CHE

501-1000 employees