MedStar Health · 1 week ago
Telehealth Technology Coordinator
Washington, DC
Full-time
Onsite
Entry Level
$20.57/hr - $36.27/hr
1+ years expMedStar Health is a healthcare organization that supports telehealth and connected care programs. The Telehealth Technology Coordinator is responsible for managing telehealth technology platforms, ensuring a positive patient and provider experience, and collaborating with the care team to optimize telehealth services.
Health CareMedical
Responsibilities
Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations
Manages assigned telehealth technology platforms to ensure a positive patient and provider experience
Bring telehealth devices to patient's bedside to facilitate activities such as: teleconsultation with remote providers remote rounding family video visits with or without the care team virtual interpreting services remote patient monitoring enrollments and all other applicable current & future in-house telehealth related initiatives as established by MTIC/MI2
Supports the Telehealth Operations and Support Center to triage system calls telehealth orders and other priorities as needed. Works with MedStar Information Services to track troubleshoot manage and maintain telehealth devices ensuring optimal patient & staff experience
Follows departmental processes & procedures to provide assistance for patients MedStar providers and staff. Ensures complete and timely communication between colleagues and stakeholders. Documents all visits and activities timely and accurately once the visit is connected or the activity is completed
Under the direction of MTIC and Hospital leaders collaborates with clinicians to identify barriers and participates in the evaluation development and implementation measures to further optimize services in-house
Displays the highest standards of SPIRIT values and Patient Quality Standards of Patient Safety Compassion Professionalism and Coordination of Care
Identifies and assesses stakeholders' needs quickly and accurately in support of MedStar Health telehealth activities
Works with IS Nursing Informatics MSH-Mobility etc to help track manage and maintain telehealth devices/hardware. Follows Infection control protocol for cleaning telehealth devices after each visit
Joins virtual and in-person team meetings focused on team collaboration & optimization efforts which benefit departmental/organizations goals
The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all inclusive
Qualification
Required
High School Diploma or GED required
1-2 years In a clinical and/or customer service setting required
Excellent interpersonal communication and customer service skills
Knowledge of medical terminology and effective oral and written communication skills
Possess the ability to perform in a fast-paced environment think critically organize and prioritize work deal effectively and professionally with a variety of different client groups to support and monitor the needs of multiple clinicians
Demonstrates a high level of customer service
Self starter ability to multi-task organize and prioritize work
Strong attention to detail
Tech-savvy
Comfortable donning and doffing PPE when entering and exiting patient isolation rooms
Preferred
Associate's degree preferred
One year of relevant education may be substituted for one year of required work experience
One year of relevant professional-level work experience may be substituted for one year of required education
Company
MedStar Health
MedStar Health is a not-for-profit healthcare organization
10001+ employees
H1B Sponsorship
MedStar Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (13)
2023 (14)
2022 (14)
2021 (12)
2020 (14)
Funding
Current Stage
Late StageTotal Funding
$29MKey Investors
American Medical AssociationAgency for Healthcare Research and QualityA. James and Alice B. Clark Foundation
2023-06-21Grant
2022-09-27Grant· $2M
2020-07-03Grant· $27M
Leadership Team
David Mayer
Executive Director MedStar Institute for Quality and Safety Quality and Safety CEO Patient Safety Mo
Recent News
2025-12-17
Maryland Daily Record
2025-12-05
Company data provided by crunchbase