Raft · 12 hours ago
Customer Implementation Manager
Chicago, IL
Full-time
Hybrid
Mid, Senior LevelRaft is a dynamic UK-based technology company transforming logistics through its intelligent platform. They are seeking a Customer Implementation Manager to oversee the onboarding of customers, manage technical integrations, and enhance operational efficiencies for clients.
Big DataLogisticsProductivity ToolsSupply Chain Management
Hiring Manager
Kirsty Campbell
Responsibilities
Own and manage the entire implementation cycle from signed-to-live for enterprise Freight Forwarder, ensuring they progress through each phase of the implementation successfully
Function as the main contact for onboarding schedules, deliverables, and risk management
Create and manage scalable implementation project plans for a portfolio of enterprise customers
Lead technical discovery sessions with customers to align on functional technical requirements, operational design, and necessary deliverables for complex integrations
Work closely with technical teams to facilitate integration testing across several functional test case scenarios and resolve technical integration issues throughout the testing phase
Lead User Acceptance Testing with end-users, ensuring successful testing and approval before the integration goes live
Work closely with the Sales, Product, CS and Support teams, and lead a cross-functional effort to ensure timely delivery of all projects
Proactively manage customer and internal stakeholders' expectations during the onboarding and deployment phases
Take full ownership of all pre-implementation tasks for your accounts and ensure a smooth go-live execution
Qualification
Required
Significant experience in implementation and/or project management with software projects within a Software as a Service (SaaS) environment
Knowledge/experience of the Freight Forwarding industry would be a plus
Great people skills and at ease communicating with stakeholders from all levels of an organisation
Sound business judgment and decision-making abilities
Lead end-to-end technical implementations of Raft, owning onboarding, configuration, integration, testing, and go-live for enterprise customers
Manage and execute integrations using APIs and EDI standards collaborating closely with customer technical teams
Perform hands-on technical troubleshooting across integrations, data pipelines, and system configurations; analyze logs, payloads, and error responses to identify root causes
Document integration architectures, data flows, and implementation outcomes to support long-term customer success and scalability
The mindset of continuous improvement with a desire and drive to own, manage and develop new or existing processes
Company
Raft
Raft is an intelligent logistics platform that automates the process for freight forwarders and customs brokers.
Founded in 2017
51-200 employees
H1B Sponsorship
Raft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$47.87MKey Investors
Eight Roads VenturesBessemer Venture Partners
2023-07-11Series B· $30M
2021-09-13Series A· $15M
2019-12-13Seed· $2.5M
Leadership Team
James Coombes
Co-Founder
Nisarg Mehta
Co-Founder & CTO
Recent News
Company data provided by crunchbase