LanceSoft, Inc. ยท 6 days ago
Deployment Analyst
United States
Full-time
Remote
Entry Level
$20/hr - $22/hr
2+ years expLanceSoft, Inc. is a company focused on technology solutions, and they are seeking a Deployment Analyst to support their global store employees. The role involves guiding technicians and store managers through installation processes and troubleshooting technical issues.
Information Technology
Responsibilities
Provide a high level of support to internal *** Inc. stores employees
Guide store managers and vendors through the installation process and validate successful completion of the project
Troubleshoot and resolve technical or procedural issues reported by customers, using available tools and processes
Ability to communicate clearly and effectively while delivering excellent customer service with easy-to-understand next steps
Stay calm under pressure, handle stress, change, accepting ambiguity and be open to feedback for improvement
Be reliable in meeting scheduled shifts, punctual, and flexible for overtime when needed; be able to work individually and collectively as a team
Qualification
Required
2+ Years of Service Desk, Deployment or Technical Support, or Call Center experience
Demonstrated ability to exercise professional judgment and to take initiative, assume responsibility and remain flexible in a fast-paced environment with competing priorities
Proficient within the Microsoft suite of tools including Word, Excel, and Outlook
Strong verbal and written communication skills
Strong technical aptitude, passion, and desire to learn more
Customer service experience in retail with knowledge of retail technology
Proven ability to troubleshoot and resolve technical and procedural issues
Dependable, self-motivated, and drive to excel; exhibit a growth mindset for performance-based feedback
Benefits
Paid training will take place for 4 weeks.
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase