NexHealth · 20 hours ago
Technical Support Engineer
United States
Full-time
Remote
Mid Level
3+ years expNexHealth is a company focused on accelerating innovation in healthcare by connecting patients, providers, and developers. As a Technical Support Engineer, you will assist customers in resolving technical issues and enhancing their operational efficiency, while collaborating with various internal teams to ensure platform reliability and success.
Electronic Health Record (EHR)Health CareScheduling
Responsibilities
Engage directly with customers via phone, email, and chat to understand and resolve technical inquiries
Troubleshoot real-time issues and provide creative product solutions for dental workflows
Guide customers step-by-step to configure and maximize value from our SaaS platform
Deliver ad-hoc training sessions to support product adoption and operational efficiency
Act as a consultant to customers by recommending best practices that improve their business operations
Partner with internal teams (Product, Engineering, Account Management, Onboarding) to escalate issues, share insights, and improve platform quality
Contribute to a collaborative culture built on shared problem-solving, continuous learning, and collective success
Qualification
Required
A strong analytical mindset and passion for solving complex problems creatively
3+ years of professional experience; technical experience is a plus
A desire to contribute within a fast-paced, high-growth startup environment
Excellent verbal and written communication skills with strong attention to detail
BS degree (or equivalent experience)
Benefits
Full Medical, Dental, and Vision (up to 100% covered)
401K and commuter benefits
Flexible PTO
Company
NexHealth
NexHealth is a real-time patient booking platform for people, their doctors, and healthcare developers.
201-500 employees
H1B Sponsorship
NexHealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (2)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$176.76MKey Investors
Buckley VenturesPoint Nine
2022-04-21Series C· $125M
2021-06-22Series B· $31M
2020-06-30Series A· $15M
Leadership Team
Alamin Uddin
Co-founder & CEO
Waleed Asif
CTO, Co-founder
Recent News
2025-05-07
Morningstar.com
2025-05-04
Morningstar.com
2025-04-17
Company data provided by crunchbase