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Northwestern Bank · 20 hours ago

Treasury Management Officer

Chippewa Falls, WI 54729

Full-time

Onsite

Senior Level

5+ years exp

Northwestern Bank, a locally owned community bank and proud member of the greater Chippewa Valley community since 1904, is currently seeking a full-time Treasury Management Officer. This position will be responsible for identifying, analyzing, selling and supporting cash management products and services to established business customers and prospective corporate clients, while ensuring excellent customer service and timely responses to their needs.

BankingFinancial ServicesLending

Responsibilities

Reinforces the application of superior customer service through his or her own example along with appropriate follow-through with involved customers and employees and conducts specific periodic meetings and presentations on this topic with all staff members

Responsible for identifying, analyzing, selling and supporting cash management products and services to established business customers and targeted prospective corporate clients

Engages in business development activities, identifies, analyzes, and sells cash management products and services to established business customers and targets prospective corporate clients

Works closely with relationship officers in attaining service charge and deposit goals while solidifying customer retention efforts, identifies customer needs and offers customized solutions, develops cross sell opportunities within existing customer portfolio, and investigates and follows up on significant changes in status of existing customers

Contributes to the Bank’s deposit growth strategies and goals, generates additional revenue from the sale of cash management products and services, and attains established individual, department, and Bank goals through active participation in sales management and officer call programs

Responds to a Request for Proposal (RFP), assesses customer needs and recommends effective strategies, performs a cost benefit and risk analysis, and negotiates pricing to optimize profitability of product or service solutions

Oversees the daily operations of all Treasury Management Department functions, takes ownership and ensures timely response and resolution of customer issues, ensures activities run smoothly and efficiently, maintains knowledge of internal resources to mitigate disruption of service to customers, communicates recurring or serious issues to Senior Management, recommends temporary work around and viable solutions to improve customer service and response, and performs direct supervisory duties of department staff and coordinates staff for coverage in all related areas

Responsible for the development and implementation of new cash management products and services, reviews existing cash management offerings for enhancements as a result of business goals, competitive pressures and revenue opportunities, conducts competitive market research and vendor due diligence, develops contracts, supports documentation and marketing materials, and trains Bank personnel

Contributes to the overall profitability of the Bank through income generation and cash management marketing efforts

Assures audit compliance and procedure quality control and recommends and initiates corrective actions and ensures the department follows established Bank policies, procedures and state and federal laws, rules and regulations

Maintains a detailed tracking system that provides the Bank with a comprehensive list of cash management customers, including products and services utilized by this customer segment

May serve on Bank committees as needed

Actively involved in community events and organizations, including serving on various boards/committees

Participates in the day-to-day operations for the department, reviews and acts on daily reports

Maintains an advanced knowledge of financial industry status and trends

Responds to inquiries or refers inquiries to the appropriate department or person

Assists senior management in implementing cost controls for the department and monitors expenses to ensure compliance with budget

Consistently applies superior decision making techniques pertaining to inquiries, approvals and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development

Assumes responsibility for special projects, gathers data, and prepares reports for Senior Management, audits and other personnel

Plays a positive role in the development and growth of assigned department staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring trained staff

Performs personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment, and supervises the daily activities of the department including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training

Processes, solves and answers complex customer transactions, problems or inquiries

Treats people with respect, keeps commitments, inspires the trust of others, works ethically and with integrity, upholds organizational values, and accepts responsibility for own actions

Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations, and adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position

Completes administrative tasks correctly and on time, supports the Bank’s goals and values, and benefits the Bank through outside activities

Qualification

Treasury management experienceSalesMarketing experienceSupervisory experienceBanking compliance knowledgeCustomer service skillsOrganizational skillsTime management skillsVerbal communication skillsWritten communication skillsInterpersonal skills

Required

Associate's degree and at least 5 years experience in the treasury management department

Previous supervisory experience

Intermediate knowledge of related state and federal banking compliance regulations, Bank policies and procedures, and the Bank's products and services

Advanced sales and marketing experience

Demonstrated ability to cross-sell and explain all Bank products and services with confidence and authority

Excellent organizational and time management skills, with the ability to provide leadership, supervision and training for 3 or more employees using positive supervisory techniques to ensure maximum productivity, demonstrated ability in organization and delegation skills

Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, speak clearly to customers and employees

Thorough understanding of management procedures; ability to plan department or Bank activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Bank activities; effectively staff (selecting, training and developing employees); directing employees towards the desired objectives (delegating, motivating, resolving problems); and controlling the function (developing performance standards, measuring results, taking corrective action and rewarding employees as appropriate)

Ability to deal with complex problems involving multiple facets and variables in non-standardized situations

Ability to work with no supervision while performing duties

Current driver's license and a vehicle with appropriate insurance coverage when required to drive while performing assigned duties and responsibilities