Oracle Cloud ERP L1 Support Analysts (Finance & SCM) jobs in United States
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Apolis · 1 month ago

Oracle Cloud ERP L1 Support Analysts (Finance & SCM)

positionMinneapolis, MN
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

Apolis is seeking Oracle Cloud ERP L1 Support Analysts specializing in Finance and SCM to provide first-level technical and functional support to local business users. The role involves incident triage, user support, and coordination with the centralized L2 team for complex issues.

ConsultingEnterprise ApplicationsEnterprise Resource Planning (ERP)Information TechnologyIT InfrastructureIT ManagementMobileSoftwareWeb Hosting
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Growth OpportunitiesbadNo H1Bnote

Responsibilities

L1 Support Analyst — Oracle Cloud ERP Finance and SCM First level technical and functional support for local business users of Oracle Cloud ERP
Triage incidents, perform basic fixes and workarounds, manage user requests, and escalate complex issues to the centralised L2 team
Serve as the primary point of contact for local end users (incident intake via phone/email/ITSM)
Triage and resolve level 1 incidents and service requests. Reproduce issues, collect logs/screenshots/config details, and perform initial troubleshooting for integration-related failures
Apply documented workarounds and standard operating procedures; update knowledge base with local-specific notes
Coordinate timely escalations to centralised L2 for complex functional, technical or integration issues
Track incident status, communicate updates to stakeholders, and close tickets in ITSM with appropriate notes
Assist with user onboarding, role provisioning requests and basic training for new/changed features
Participate in regular calls with central L2 and share trends/recurring issues for continuous improvement

Qualification

Oracle Cloud ERPIntegrations (REST/SOAP)SQLITSM toolsRole based access controlITIL FoundationOracle Cloud certificationsCustomer service orientationProblem solving

Required

Hands on experience supporting Oracle Cloud ERP (Financials/FSCM/HCM – specify modules used locally)
Understanding of integrations (REST/SOAP APIs, flat files, Oracle Integration Cloud or middleware used)
Ability to read logs and capture error payloads; familiar with error codes and how to gather diagnostic artefacts
Familiarity with SQL for simple queries and data checks (or ability to work with DB/BI team)
Experience with ITSM tools (ServiceNow/Jira/Remedy) and standard incident management workflows
Knowledge of role based access control and user provisioning processes in Oracle Cloud
Strong customer service orientation; clear, calm communicator with business users
Good problem solving

Preferred

ITIL Foundation preferred
Oracle Cloud certifications or vendor training a plus

Company

Apolis

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Apolis is a IT consultancy that offers provides ERP solutions, hosting, assessment, web and mobile, IT staffing and IT workforce solutions.
dateFounded in 1996
location
El Segundo, California, USA
people-size501-1000 employees
web-link
https://apolisrises.com/

Funding

Current Stage
Late Stage

Leadership Team

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Amar Shokeen
President/ CEO
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Rita Shokeen
COO
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Company data provided by crunchbase