Mattermost · 15 hours ago
Senior Account Manager - Americas Commercial
United States
Full-time
Remote
Senior Level
$165K/yr - $200K/yr
5+ years expMattermost is a leader in collaborative workflow solutions for critical infrastructure organizations. They are seeking a Senior Account Manager to manage and grow a portfolio of commercial accounts across the Americas, focusing on proactive account growth and strategic planning while maintaining strong customer relationships.
File SharingInformation ServicesInformation TechnologyMessagingSaaSSoftware
Responsibilities
Own and manage a portfolio of commercial customer accounts across the Americas region
Proactively identify, qualify, and drive expansion opportunities (upsell, cross-sell, increased adoption) within existing customers
Develop and execute strategic account plans, including stakeholder mapping, whitespace analysis, and engagement strategies
Lead customer discovery conversations to understand business goals, technical needs, and success criteria
Deliver product demonstrations and value-based presentations tailored to technical, business, and executive audiences
Engage with customer stakeholders at all levels, including senior and executive leadership, to position Mattermost as a strategic partner
Partner closely with Customer Success, Sales Engineering, Product, and Marketing to ensure strong renewal outcomes and expansion execution
Lead renewal and expansion negotiations, ensuring alignment with customer outcomes and commercial objectives
Maintain accurate forecasting, pipeline hygiene, and account documentation in Salesforce
Qualification
Required
5+ years of experience in Account Management, Customer Success, or a quota-carrying customer-facing role within SaaS or enterprise software
Proven track record of driving expansion within existing accounts, not just managing renewals
Strong consultative selling skills with the ability to run discovery and position solutions against customer needs
Demonstrated ability to deliver effective product demos and articulate technical value to diverse audiences
Confidence and credibility engaging with VP- and C-level stakeholders
Strong business acumen with the ability to analyze accounts, prioritize opportunities, and execute strategically
Excellent written, verbal, and presentation skills
Experience working cross-functionally in a fast-paced, remote-first environment
Proficiency with CRM tools (Salesforce preferred) and structured account planning
Preferred
Experience supporting commercial or mid-market customers
Familiarity with DevOps, incident response, collaboration platforms, cybersecurity, or open-source software
Experience navigating complex buying processes involving IT, security, procurement, and business stakeholders
Company
Mattermost
Mattermost is an open source platform for secure collaboration across the entire software development lifecycle.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$73.5MKey Investors
Y CombinatorRedpointS28 Capital
2019-06-19Series B· $50M
2019-02-05Series A· $20M
2017-02-15Seed· $3.5M
Leadership Team
Ian Tien
CEO and Co-founder
Corey Hulen
Founder and CTO
Recent News
2025-09-19
Company data provided by crunchbase