Cynet Systems · 1 week ago
Supply Operations Manager - Remote / Telecommute
United States
Full-time
Remote
Senior Level
$90.60/hr - $95.60/hr
6+ years expCynet Systems is a dynamic company dedicated to sourcing and managing outstanding experiences for clients. The Supply Operations Manager will drive the acquisition of experiences and manage top-producing accounts, ensuring a diverse and high-quality supply while collaborating across various teams.
EmploymentRecruitingStaffing Agency
Responsibilities
The Operator Experiences Supply Team is a dynamic, multidisciplinary group dedicated to sourcing, onboarding, and managing the world’s best experiences
Our mission is to Client and cultivate outstanding experiences across the globe, partnering with remarkable tour operators, landmarks, attractions and businesses to continually elevate client’s platform
To continually grow our curated offerings, we proactively identify and attract new, high-quality experience providers, guiding them through a seamless onboarding process and supporting them at every stage of their journey
Through strategic sourcing, relationship management, and hands-on partnership, we ensure our hand-picked supply of experiences remains diverse and truly unforgettable
The Supply Operations Lead - Experiences, drives the acquisition of scaled experiences and account management of top producing accounts in their assigned region
The candidate will be responsible for the overall supply health and partner-lifecycle of operator-led supply within your designated destinations; from sourcing the right, curated supply, to onboarding, and through to existing partner optimization and growth
The candidate will balance cross-functional needs of our design, business, legal and leadership teams as you develop a strong supply marketplace
The candidate will be a champion for client Experiences within the industry and an external-facing ambassador
This role reports to the Sr. Manager of Operator Experiences
This goal-oriented, creative, industry - expert Supply Operations Manager should be excited to jump right in and support the team in developing, growing supply segments, combining a deep understanding of the experiences and tourism industry, creative vision with business acumen
The candidate are energized by complexity, thrive in ambiguity and the opportunities to develop new ways forward
The candidate are deeply collaborative & able to work across disciplines with business, operations and design
Industry Awareness, Trend-Spotting & Sourcing – Identify and source key people / experts and activities that are core to the identity and culture of the city
Stay updated on industry trends and source both existing and new experiences by building and contributing to city & region-specific leads lists
Find, source & develop ‘off-the-beaten-path’ leads that serve client’s Experiences vision
Sales Operations – Support the Operator Experiences Supply Team to acquire both existing and co-created Experiences by effectively pitching the Experiences value proposition to prospective hosts, developing the concept and run-of-show, managing leads through internal funnels, tracking systems & tools and reporting on output
Have full accountability & ownership over their book of business
Come up with creative solutions and tactics to speed up acquisition and push past friction
Orient hosts through their first 3-6 months on-platform, supporting them with technical, optimization and growth best practices (e.g. pricing, run-of-show)
Retain hosts through their ramp-up period on-platform via online and IRL mechanisms, driving business success for priority hosts and their listings
Provide regular project updates & actionable feedback to cross-functional leads
Effectively size issues & collaborate with peers, leadership and cross-functional stakeholders to creatively problem-solve
Make compelling business cases for removing blockers & friction points
Ensure 100% accurate data hygiene across all tracking systems and leadership updates
Report out on both positive & negative performance trends, with a solution-oriented mindset
Stay up-to-date on best-practices & team trainings
Ensure that your sourced supply meets the quality bar to deliver against the Experiences vision
Aligns leads with taste and quality measures set forth by cross-functional stakeholders
Qualification
Required
6+ years in either content / supply acquisition, partnerships, account management or sales-related roles
Bachelor's degree or equivalent experience in related fields
Deep knowledge of what is happening in your city and broader region as it relates to travel, entertainment, pop culture, art, food & beverage and other hospitality trends
Sharp eye for setting & spotting cultural trends; strong ability to assess quality and stay ahead of market shifts
Skilled in delivering for cross-functional teams, and fostering trust across creative, technical, and business disciplines
Proficient in CRM systems (like Salesforce) and organizational systems (like Airtable)
Accountability for results – with a proven ability to deliver against KPIs & business targets; focused on the task at hand & not easily distracted
Point of reference for the Operator Management Team on all things process and sales operations
Thrives in ambiguity and can pivot quickly; motivated by changing strategies and scope
Company
Cynet Systems
Headquartered in Washington DC Metro Area, Cynet Systems is a top talent supplier for companies across North America.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashwani (Ash) M.
Partner and Co-CEO
Nikhil "Nick" Budhiraja
Founder / Co-CEO
Company data provided by crunchbase