Arista Networks · 13 hours ago
NetSuite Support Lead/Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$118K/yr - $170K/yr
10+ years expArista Networks is an industry leader in data-driven, client-to-cloud networking for large data center and campus environments. The NetSuite Support Lead/Manager will ensure the reliable operation of the NetSuite ERP system, leading a global team to manage incidents and support processes while maintaining system health and compliance.
Cloud ComputingData Center AutomationHardwareInformation TechnologySoftware
Responsibilities
Lead the global support team to effectively triage, diagnose, and resolve all critical NetSuite production issues within defined Service Level Agreements (SLAs). Act as the primary escalation point for all incidents
Define, document, and enforce standardized support procedures, communication protocols, and escalation matrices for all NetSuite environments
Implement and oversee robust monitoring solutions to proactively identify system health issues, integration failures, and performance bottlenecks before they impact end-users
Drive rigorous RCA processes for recurring incidents, translating operational failures into actionable permanent fixes, system enhancements, or training improvements
Coordinate system maintenance, scheduled downtimes, and deployment activities, ensuring minimal disruption to global operations
Manage support requests related to user access, role permissions, custom forms, saved searches, and general functional usage across all core NetSuite modules (O2C, P2P, R2R)
Oversee all aspects of NetSuite administration, including user roles, permissions, form customization, custom records, workflows (SuiteFlow), and dashboards
Oversee the monitoring and troubleshooting of data flow and integration failures between NetSuite and integrated satellite systems (e.g., CRM, EDI, payroll)
Manage the impact of bi-annual NetSuite updates, including testing, communicating changes, and ensuring all customizations remain compatible
Ensure data integrity and quality across the NetSuite environment; manage data migrations and periodic data cleansing activities
Design, implement, document, and monitor IT General Controls (ITGCs) and Application Controls (ITACs) within NetSuite processes to ensure SOX compliance
Manage and monitor NetSuite roles and permissions to prevent SoD conflicts; implement and document appropriate compensating controls where conflicts cannot be avoided
Serve as the primary contact for internal and external auditors for all NetSuite-related testing. Provide clear documentation, walkthroughs, and evidence related to system controls, change management, and financial data integrity
Own and enforce a strict, SOX-compliant change management process for all NetSuite configurations, customizations, and deployments
Drive the timely remediation of control deficiencies and findings identified during internal or external audits
Qualification
Required
BS/BA or higher in Computer Science or Management Information Systems
10+ years' experience with ERP Mfg. /Supply chain/Finance & Accounting systems
6+ years of experience in development of workflows with ERP customization platform
Deep functional knowledge of ERP core processes (Manufacturing, Procure to Pay, Order to Cash, Inventory Management, Accounting)
Understanding of SOX compliancy requirements in financial systems
Experience working in a complex environment with multiple business teams, such as Finance and Manufacturing is a must
Strong oral and written communications skills with ability to create clearly defined business requirements documents, technical design documents and system architecture blueprints
Benefits
Medical
Dental
Vision
Wellbeing
Tax savings
Income protection
Company
Arista Networks
Arista Networks is a computer networking firm delivering cloud networking solutions for large data center and computer environments.
1001-5000 employees
H1B Sponsorship
Arista Networks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (204)
2024 (144)
2023 (111)
2022 (147)
2021 (152)
2020 (120)
Funding
Current Stage
Public CompanyTotal Funding
$7.4MKey Investors
Summit Partners
2015-05-27Post Ipo Debt· $2.62M
2014-06-06IPO
2013-12-21Series Unknown· $4.78M
Leadership Team
Jayshree Ullal
Chief Executive Officer and Chair
Kenneth Duda
CTO and SVP Software Engineering
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