Express Scripts Pharmacy Benefit Services · 1 month ago
Customer Service Senior Representative - Express Scripts - Rochester, NY
Rochester, NY
Full-time
Hybrid
Senior Level
$18/hr - $27/hr
5+ years expExpress Scripts is a pharmacy benefit services company seeking a Customer Service Senior Representative to join their Central Nursing Team. This role involves assisting clients by clarifying and researching information, resolving non-clinical problems, and coordinating nursing referrals while providing excellent customer service.
Health CareInformation TechnologyInternetPharmaceutical
Responsibilities
Work with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion within a region of branches
Complete all nurse assignments for patients, reschedules visits based on patient availability, staff new patients with appropriate nurses, and proactively monitors all patient appointments to confirm accuracy
Work with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals while providing great customer service
Work with various staff, departments, and prescribers via fax, email, IM, and phone. Monitors both personal email as well as nursing mailboxes for follow up needed, prioritizing by ask
Manipulate multiple Excel documents to determine what needs to be completed and urgency of completion
Respond timely to inquiries from patients, field staff, and other departments for information and assistance regarding nursing and patient referrals and schedules
Investigate/research issues and provide resolution
Take initiative for problem solving with ability to multitask effectively and use critical thinking
Correct and timely entry of data in appropriate systems
Qualification
Required
High School education or GED required
5+ years of relevant Customer Service experience
High proficiency and regular use of Excel and Outlook required
A pro-active work ethic with ability to be managed/trained virtually
Detail orientation
Excellent written and oral professional communication skills
Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions
Benefits
Medical
Vision
Dental
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
A minimum of 18 days of paid time off per year
Paid holidays
Company
Express Scripts Pharmacy Benefit Services
Through Express Scripts Pharmacy Benefit Services, we create and manage innovative prescription benefit offerings to lower costs for members, health plans, employers, labor unions and government agencies.
10001+ employees
H1B Sponsorship
Express Scripts Pharmacy Benefit Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (9)
2023 (7)
2022 (60)
2021 (148)
2020 (165)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-03-08Acquired
1992-01-19IPO
Leadership Team
Matthew Schoenthaler
Vice President Sales, National Accounts, Western Region
Recent News
Pharmaceutical Technology
2026-01-15
Hartford Business Journal
2026-01-11
Company data provided by crunchbase