Apply on Employer Site

Bank of Colorado · 2 days ago

Branch Manager II

Rifle, CO

Full-time

Onsite

Mid, Senior Level

4+ years exp

Bank of Colorado is seeking a Branch Manager II to oversee consumer sales and customer service functions. The role involves supervising branch personnel, managing daily operations, and ensuring customer satisfaction through effective sales management and compliance with bank policies.

BankingFinancial ServicesInsuranceVenture Capital

Responsibilities

Responsible for sales management for the branch to accomplish sales results and customer satisfaction. This includes: setting and obtaining sales and fee income goal, conducting sales meetings and training, and coaching staff to encourage sales behavior and team cooperation

May perform personal banking duties including: advising customers of all bank services, opening new accounts, teller functions, may accept loan applications and makes recommendations for approval. Assists in approving or denying other personal banker's loans. Responsible for collecting and monitoring past due and charge offs

Responsible for supervising employees to meet branch goals. This is accomplished by assigning work, taking actions to ensure quality work for customers, conducting performance reviews, recommending salary actions, and providing training for staff

Promotes bank services by making outside calls to potential customers and participates in various professional and personal activities within the community

Performs customer service related duties such as answering telephone inquiries, closing accounts, ordering checks and ensuring appropriate levels of customer service

Ensures compliance of branch with bank policies and guidelines

Responsible for positive interdepartmental interaction with other departments of the bank

Ability to maintain regular and reliable attendance, and the ability to work flexible hours, including weekends (if branch is open on weekends)

Performs any other duties/projects as assigned

Qualification

Banking products knowledgeSales managementSupervisory experienceCustomer service skillsComputer proficiencyTraining abilityEffective listeningTeam playerConfidentiality

Required

Responsible for the consumer sales and the customer service functions including directing and motivating a sales force selling and referring a wide range of financial services

Supervises daily activities of retail branch personnel

Oversees day-to-day operations for the branch and is the site manager of the location

Responsible for sales management for the branch to accomplish sales results and customer satisfaction

Setting and obtaining sales and fee income goal

Conducting sales meetings and training

Coaching staff to encourage sales behavior and team cooperation

May perform personal banking duties including advising customers of all bank services, opening new accounts, teller functions, may accept loan applications and makes recommendations for approval

Assists in approving or denying other personal banker's loans

Responsible for collecting and monitoring past due and charge offs

Responsible for supervising employees to meet branch goals

Accomplished by assigning work, taking actions to ensure quality work for customers, conducting performance reviews, recommending salary actions, and providing training for staff

Promotes bank services by making outside calls to potential customers and participates in various professional and personal activities within the community

Performs customer service related duties such as answering telephone inquiries, closing accounts, ordering checks and ensuring appropriate levels of customer service

Ensures compliance of branch with bank policies and guidelines

Responsible for positive interdepartmental interaction with other departments of the bank

Ability to maintain regular and reliable attendance, and the ability to work flexible hours, including weekends (if branch is open on weekends)

Full knowledge of personal and business banking products offered, taking a personal initiative to stay updated on any changes

Basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures

Knowledge and expertise in all deposit account products and services

Knowledge and work experience that demonstrates effective abilities to supervise the department with special emphasis on sales and customer service practices and principles

Skill in communicating with clients and co-workers in courteous and professional manner

Skill in operating computer terminals and printers, back counter capture machine, coin machine and copier

Skills in effectively listening to customers and making appropriate referrals

Ability to maintain a high level of confidentiality

Ability to train employees

Ability to ensure that appropriate efficiency, accuracy, and customer service is provided to customers to ensure that the bank's goals of meeting the customers needs is being met

Ability to demonstrate accuracy and efficiency in a fast-paced environment

Ability to function as a team player

High school graduate or equivalent

Prior supervisory experience