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Vision RT Ltd · 3 days ago

Field Services Engineer

Houston, TX

Full-time

Hybrid

Mid Level

Vision RT Ltd is a rapidly growing MedTech company transforming radiation therapy for cancer patients. They are seeking a proactive, customer-focused Field Service Engineer responsible for delivering high-quality service and support to customers across the region.

3D TechnologyManufacturing

Comp. & Benefits

Hiring Manager

Nick Salter

Responsibilities

Install, support, and maintain Vision RT product range

Perform site surveys ensuring all aspects of installation requirements are met in line with Vision RT processes and procedures

Provide reactive breakdown support (remote and on site)

Provide planned maintenance/ upgrade support (remote and on site)

Plan and perform installations in line with Vision RT installation processes & procedures

Liaise with customers and our installers

Travelling to different hospitals throughout in the region, with occasional responsibilities in other parts of the state on an ad hoc basis, and periodic travel to other states to provide coverage during PTO and similar needs

Qualification

Field Service EngineeringIT SupportElectromechanical SkillsMicrosoft CertificationsSQL KnowledgeTechnical DrawingsCustomer FocusProblem-Solving Skills

Required

Strong IT background required including; Supporting Microsoft environment workstations, device networking and database troubleshooting, Supporting external and internal customers in the Field Service Engineers territory, PC hardware skills including replacing PC components and diagnostics

Highly motivated customer focused engineer with excellent customer facing and technical problem-solving skills

Comfortable interfacing with clients and other stakeholders at all levels of their organization

Results orientated with a 'Can Do' attitude and clear enthusiasm for excelling in customer satisfaction

Excellent fault-finding skills; Trouble shooting utilizing Event Viewer; Error Logs; Debug

Experienced field engineer with electromechanical and IT skills, ideally from medical or IT industry

Ability to drill and mount, mechanical bracketry in raised ceilings

Ability to read and work with technical drawings and architects' drawings