TransPerfect Connect ยท 5 hours ago
Level 2 Customer Support Specialist
York, PA
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $55K/yrTransPerfect is the world's largest provider of language services and technology solutions for global business. The Level 2 Customer Support Specialist role involves providing second-level technical support for GlobalLink Vasont Inspire and GlobalLink Astoria, investigating and troubleshooting customer-reported issues, and collaborating with internal teams to resolve complex technical problems.
Translation & Localization
Responsibilities
Provide second-level technical support for GlobalLink Vasont Inspire and GlobalLink Astoria through the GlobalLink CCMS trouble-ticketing system, email, and phone
Investigate and troubleshoot customer-reported issues that cannot be resolved by the first-level support team, working closely with customers to isolate problems and provide resolution guidance
Escalate complex technical issues to appropriate teams, including Operations, Solution Engineering, and Software Engineering, as needed
Deliver application training to customers through private webinars, ensuring accuracy and completeness of materials
Record training sessions and manage access for user downloads
Update training materials to reflect new software capabilities and releases
Collaborate with internal teams, including the Director of Content and Application Support, GlobalLink Operations, Director of Content Services, and development heads for GlobalLink Vasont Inspire and GlobalLink Astoria
Maintain clear, professional communication with customers, demonstrating strong written and verbal skills
Track and respond to support issues in a timely manner while exercising good judgment in assessing customer needs
Qualification
Required
Ability to multitask in a fast-paced environment
Work well with people from a variety of backgrounds and cultures
Work independently and as part of a team
Organized and ability to prioritize work items
Strong problem-solving skills
Committed to a high level of service
Professional and superior written and spoken communication skills in English
Proficient in Microsoft Word, Excel, Power Point, and Outlook
Web conferencing tools
Preferred
Candidates with an interest in XML and customer support will find this position challenging and rewarding
Benefits
Medical, dental, and vision insurance
401k matching
Membership to child-care providers
Other TransPerks
You even get your birthday off
Company
TransPerfect Connect
TransPerfect Connect is a leading provider of Global Contact Center services, and remote interpreting solutions including Over-the-Phone Interpretation (OPI), video remote interpretation, as well as multilingual email and chat support.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase