Morse · 5 days ago
Catering Sales Manager
Richardson, TX
Full-time
Onsite
Mid Level
$47K/yr - $57K/yrMCR is the 3rd-largest hotel owner-operator in the United States, and they are seeking a Catering Sales Manager to proactively solicit and handle catering sales opportunities. The role focuses on building long-term customer relationships and managing all aspects of events and group meetings to ensure successful service delivery.
ConstructionHome RenovationInterior Design
Responsibilities
Collaborate with the operations team to develop and implement cutting-edge, comprehensive plans for groups and events
Oversee the events efforts for the hotel. Lead by example and mentor team members to effectively implement smart strategies
Nurture and grow client relationships through upselling and proactive customer service once contracts have been signed and handed over to the events team
Plan, organize, and manage all aspects of events and group meetings from conception to completion, including menu and room set planning, audio visual, logistics, equipment rentals, tastings, menus, themes, walkthroughs, participation on the floor during event service, invoicing, and follow-up
Ensure MCR Events SOPS are followed and completed accurately
Maintain accurate, organized, and up-to-date file management system in order to quickly and effectively meet clients and colleagues’ needs; utilizing Delphi to trace all daily activities and correspondence with clients to ensure prompt responses
Identify and act on business opportunities through a constant pursuit of knowledge about market trends, competition, and customers
Communicate accurately and effectively in verbal and written form with guests and associates so as to respond accurately and completely to people to give directions, instructions, information, answer questions and provide service as required
Work to continuously improve customer service by integrating obtained feedback into action plans
Negotiate with clients for banquets, meetings and other functions, all arrangements, suggesting menus, bar set up, room arrangements as per policy and procedure. On completion of negotiations, inform other departments of arrangements in writing which are necessary to assure success of the function
Understand the impact of Banquet operations on the overall success of the hotel
Qualification
Required
Education: Bachelor's or Associates degree is preferred
Work Experience: Experience in a hospitality, service, consumer-facing franchise or related field preferred
Can-Do Attitude: Must have a positive attitude and willingness to learn
Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures
Evaluation and Decision-Making: Must be able to evaluate and select among alternative courses of action quickly and accurately
Handle Pace and Pressure: Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure
Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests
Financial Skills: Must be able to work with and understand financial information and data, and basic arithmetic functions
Other Required Skills: Must be attentive to detail and meet deadlines
Technology: Must be proficient in Windows operating systems, Company approved spreadsheets and word processing
Communication Skills: Must be able to convey information and ideas clearly
Hospitality and Guest Service: Leads team members to always provide friendly service with a smile to guests
Certifications and Licenses: Must meet the legal age to serve alcoholic beverages (at select properties). A valid Driver's License is required
Market Knowledge: Basic market knowledge
Age Requirement: Must be 18 years of age or older to perform this job
Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel
Benefits
Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
Company
Morse
Morse is a consulting, IT services and technology company, with proven expertise in Business Applications Services and Infrastructure Services and Technology.
Founded in 2014
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase