TRACTIAN · 2 days ago
Customer Success Manager
Atlanta, GA
Full-time
Onsite
Senior Level
5+ years expTRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. As a Customer Success Manager, you will manage customer projects within the manufacturing maintenance sector, ensuring customer satisfaction and driving operational excellence.
Artificial Intelligence (AI)B2BHardwareInternet of ThingsMachine LearningManufacturingSaaSSoftware
Responsibilities
Support customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives
Guarantee optimal customer satisfaction and ROI by managing both internal and external resources
Drive customer accounts growth by delivering successful ROI and relationship building
Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects
Qualification
Required
Business-driven mindset and customer facing experience
More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry
Experience in management of projects and small teams
Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders
Strong analytical and problem-solving skills, with a focus on continuous improvement
Bachelor's degree in Engineering or a related field
Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America
Valid driver's license with a good standing record
Preferred
Maintenance specific experience with usage of CBM and CMMS tools
Experience in implementing Lean Manufacturing or Six Sigma methodologies
Benefits
Premium Medical, Dental, and Vision Coverage
Paid Time Off (PTO): 15 Days, plus 11 paid holidays
401(k) Retirement Plan, 1% match
Gympass Membership - Access a wide range of gyms and training programs.
Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.
Company
TRACTIAN
Fine tuning heavy machinery via AI
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$183.7MKey Investors
Sapphire VenturesGeneral CatalystN47
2024-12-05Series C· $120M
2023-08-07Series B· $45M
2022-05-17Series A· $15M
Leadership Team
Igor Marinelli
Founder, CEO
Recent News
Liquid 2 Ventures
2025-11-27
2025-11-22
Company data provided by crunchbase