Technical Support Engineer jobs in United States
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TRACTIAN · 10 hours ago

Technical Support Engineer

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date5+ years exp

TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. As a Technical Support Engineer, you will troubleshoot mechanical issues, provide timely solutions, and ensure exceptional client satisfaction while collaborating with the development team to improve products.

Artificial Intelligence (AI)B2BHardwareInternet of ThingsMachine LearningManufacturingSaaSSoftware
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H1B Sponsor Likelynote

Responsibilities

Diagnose and troubleshoot mechanical issues using vibration spectrum analysis, advanced PdM tools, and customer-provided context
Resolve complex technical problems by delivering accurate and timely engineering solutions
Collaborate with the development team to report bugs and recommend improvements based on client feedback and technical insights
Deliver exceptional technical support via Helpdesk, email, and remote sessions, ensuring prompt issue resolution and thorough documentation in HubSpot CRM
Develop and maintain support resources, including documentation and knowledge bases, to empower both clients and the team with technical expertise
Foster customer satisfaction by actively listening to client needs and consistently providing outstanding service

Qualification

Vibration Analysis CAT III certificationTroubleshooting in industrial manufacturingIndustrial processes knowledgePPCM operational routinesVerbal communication skillsWritten communication skills

Required

Vibration Analysis CAT III certification
At least 5 years of experience troubleshooting in industrial manufacturing environments
Ability to work Eastern Standard Time (EST) hours
Exceptional verbal and written communication skills, with the ability to convey technical concepts clearly
Comprehensive knowledge of industrial processes and PPCM (Planning, Programming, and Control of Maintenance) operational routines

Benefits

Premium Medical, Dental, and Vision Coverage
Paid Time Off (PTO): 15 Days, plus 11 paid holidays
401(k) Retirement Plan, 1% match
Gympass Membership - Access a wide range of gyms and training programs.
Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.

Company

TRACTIAN

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Fine tuning heavy machinery via AI
dateFounded in 2019
location
Atlanta, Georgia, USA
people-size51-200 employees
web-link
https://tractian.com

H1B Sponsorship

TRACTIAN has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)

Funding

Current Stage
Growth Stage
Total Funding
$183.7M
Key Investors
Sapphire VenturesGeneral CatalystN47
2024-12-05Series C· $120M
2023-08-07Series B· $45M
2022-05-17Series A· $15M

Leadership Team

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Igor Marinelli
Founder, CEO
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Recent News

Liquid 2 Ventures
Liquid 2 Ventures Portfolio - Tractian
2025-11-27
Hypepotamus
Southeast Tech News From The Week Of November 17-21, 2025
2025-11-22
PR Newswire
Tractian Ranked Number 24 Fastest-Growing Company in North America on the 2025 Deloitte Technology Fast 500™
2025-11-19
Company data provided by crunchbase