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BNY · 16 hours ago

Associate, Client Processing Representative I - Global Clearing Ops

600 Colonial Center Parkway, Lake Mary, FL, 32746, US

Full-time

Onsite

Senior Level

5+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. They are seeking an Associate, Client Processing Representative I to provide quality client service and support, perform operational tasks, and serve as the primary point of contact for clients in the Global Clearing Operations team.

Financial Services

Responsibilities

Apply expertise and judgement in providing quality, and complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner

Perform complex operational tasks in a product or functional area, including independent analysis and policy interpretation

Serve as the primary point of contact for clients, executing all correspondent requisites timely and accurately with an understanding of the underlying business and specific client needs

Review and check work of other Client Processing Support staff, help resolve escalated issues, and may be responsible for allocating and checking work of other team members