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Axalta · 6 days ago

Sales Support Specialist (Automotive Paint & Coatings)

Louisville, KY

Full-time

Onsite

Mid Level

$70K/yr - $75K/yr

3+ years exp

Axalta is a leading company in the manufacturing of paint, coatings, and chemicals for the automotive industry. They are seeking a Technical Service Specialist to provide technical direction and assistance to customers regarding the use of their coating products, troubleshoot painting issues, and collaborate with R&D for new product launches.

IndustrialIndustrial ManufacturingManufacturingSustainability

No H1B

U.S. Citizen Only

Hiring Manager

Tony Marshall-Fisher

Responsibilities

Responding to questions and concerns from the customer regarding product lines and general operations involves complex situations that require basic project management to resolve situations

Provide technical direction and assistance to customers on the use of product lines; serves as an expert in a single technology or applies a working knowledge of multiple technologies and may involve multiple sites

Work with the R&D organization to trial and launch new products at facilities

Troubleshoot & resolve painting issues and problems that Painters and Paint Preppers encounter during the automotive refinishing process

Communicate with appropriate Axalta departments for daily updates on paint consumption, invoices, inventory, and paint ordering

Communicate data points on Data collection including (but not limited to): Viscosity and Temperature data, appearance data using Wave Scan and, color data using BYK MAC or X-Rite

Serves as a liaison with sales by interacting with line and management personnel, developing a complete understanding of needs and operations, and providing observations and leads to sales; receives directions from other personnel

Serve as an operational advisor to customers by applying general quality tools and analytical concepts to assist with improving product quality and efficiency; receives direction or guidance on complex issues

Work with the customers to optimize application characteristics of our products to meet their throughput / appearance targets

Working with the color team ensures smooth transition and workability of new model year colors for the plants

Assist in color styling activity for new model year colors to ensure colors are technically viable formulation methods necessary to optimize products for this environment

TSS may cover off-shift hours to support assembly plant production

Performs other duties as assigned

Qualification

Automotive coatings experienceAutomotive painting equipmentTechnical principles understandingMicrosoft Office applicationsVerbal communicationWritten communicationProject managementFast-paced environment adaptability

Required

High School Diploma

Candidate must be able to pass a Background Check & Drug Test (No Exceptions)

Candidate must be a U.S. Citizen or Green Card Holder (No Exceptions)

The ideal candidate will have at least three (3) years of automotive coatings application and/or automotive coatings manufacturing experience

The ideal candidate must understand technical (lab, research, etc.) principles and practices

Excellent verbal and written communication skills

The ideal candidate must be able to work in a fast-paced manufacturing environment while handling multiple projects at any given time

PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required

Preferred

Bachelors Degree

Additional education/college degree in a related field

Additional experience with automotive painting equipment

Company

Axalta

Glassdoor3.2

Axalta provides performance coatings for a wide range of industrial applications; light vehicle and commercial vehicle coatings for original equipment manufacturers; and refinish surface preparation and coating systems for body shops globally.

Founded in 1866

Glen Mills, Pennsylvania, USA

10001+ employees