Customer Engagement Specialist jobs in United States
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FutureFeed · 2 days ago

Customer Engagement Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
date3+ years exp

FutureFeed is seeking a Customer Engagement Specialist to enhance customer experiences and drive sales and customer success. This role involves managing customer relationships, conducting product demonstrations, and ensuring customer satisfaction throughout their subscription lifecycle.

ComplianceMilitary

Responsibilities

Follow up on inbound leads and inquiries
Conduct product demos and presentations tailored to prospects’ needs
Manage the sales process from initial interest through contract close
Identify opportunities to upsell and cross-sell additional products and services
Serve as the main point of contact for customer onboarding, engagement, and retention
Provide timely, effective responses to help desk tickets and support inquiries
Ensure customers realize maximum value from their FutureFeed subscription
Proactively manage subscription renewals and secure long-term customer relationships
Represent FutureFeed at trade shows, conferences, and customer events
Support marketing and outreach activities to increase awareness and adoption

Qualification

SalesCustomer SuccessB2B Software SalesCRM SystemsHelp Desk ToolsCommunication SkillsInterpersonal SkillsOrganizational SkillsDetail-orientedSelf-starter

Required

3–5 years in a combined sales and customer support role with a B2B software or SaaS company
Demonstrated success in closing deals and driving customer retention
Excellent verbal and written communication skills, with the ability to simplify complex topics
Strong interpersonal skills, with the ability to build rapport quickly
A collaborative team player who also thrives as a self-starter
Organized and detail-oriented, with strong follow-through
Adept at managing multiple priorities in a fast-paced environment
Comfort with CRM systems, customer success platforms, and help desk tools
Willingness to travel for trade shows, conferences, and customer meetings
BA / BS Degree

Preferred

Experience selling to and supporting government contractors is highly desirable
Familiarity with the Cybersecurity Maturity Model Certification (CMMC) program is a strong plus

Company

FutureFeed

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FutureFeed is a compliance firm that provide services for U.S defense industrial base products to protect their business.
dateFounded in 2020
location
Baltimore, Maryland, USA
people-size2-10 employees
web-link
https://futurefeed.co/

Funding

Current Stage
Early Stage

Leadership Team

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Mark Berman
CEO and Founder
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Company data provided by crunchbase