City of Grand Junction · 1 week ago
Accountant Analyst
Grand Junction, CO
Full-time
Onsite
Entry Level
1+ years expThe City of Grand Junction is seeking a skilled Patient Services Representative to support a dynamic healthcare team at the North Public Health Center. This role involves greeting and registering patients, verifying insurance coverage, scheduling appointments, and maintaining patient health records while ensuring excellent customer service standards.
GovernmentNon ProfitSocial Assistance
Responsibilities
Greet, check-in and register patients in person and over the phone including: confirming demographic, financial and insurance information for accuracy; providing appropriate forms to patients and completing paperwork as necessary for requested services; performing data entry; determining when interpretation is needed; orienting patients to Public Health’s services; directing patients to appropriate locations for services requested; identifying when triage by healthcare staff is needed and quickly identifying potential emergency situations and responding accordingly
Verify insurance coverage and correct patient assignment for those with managed care plans and obtain insurance pre-authorization for services when necessary
Schedule patient visits by determining the appropriate providers and programs for patients to be scheduled with, assure timely access to services by actively monitoring and coordinating multiple provider schedules and maintaining appointment templates for clinic providers
Prepare and maintain patient health records including: preparing health records for visits; maintaining organization and completeness of health records; pulling, filing and purging of documents and health records; and responding to requests for health records from providers, using established health records guidelines
Calculate charges and collect Payments for Services and Donations for Public Health including: reviewing superbills/encounter forms for accuracy of administrative coding; entering billing codes as indicated on superbills/encounter forms into appropriate computer system; asking for, collecting and recording co-payments, balances due and donations; and balancing and reconciling payments and donations
Coordinate patient and paperwork flow for practice assuring that patients and their records are prepared for the visit and assuring that all information is available to the provider; track location of health records and loose documents throughout the facility for timely access when needed; and provide and/or receive cross training for multiple functions
General office duties such as: ordering and replenishing medical/dental and general office supplies; filing; answering multi-line phones; operating TDD machines, FAXs, copiers, label makers and printers
Qualification
Required
One year of experience working in a healthcare environment or providing a high level of customer service in a fast paced, high volume social service delivery environment or relevant education and/or training
Knowledge of state and federal laws governing the use and disclosure of protected health information
Demonstrated ability to pay attention to detail
Skilled at handling confidential data and situations with tact and discretion
Skilled at interacting with patients around potentially sensitive issues and/or volatile situations
Skilled at problem solving and troubleshooting
Skilled at working both as part of a multi-disciplinary team and independently
Skilled at organizing, prioritizing, multi-tasking and adapting to changes in work load demands
Alphanumeric filing skills, basic math skills and the ability to enter data with at least 95% accuracy and a minimum of 3000 keystrokes per hour
Skilled at using clinical practice management systems and other Windows-based software programs
Ability to learn and use multiple computer programs
Skilled at cash handling, including making change and reconciling a cash register
Functional knowledge of medical terminology
Knowledge of basic insurance practices
Skilled at communicating and explaining insurance coverage, billing, payment procedures and other technical information both verbally and in writing to patients and co-workers in a clear, professional and simple manner
Ability to read, learn and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to read, write, and communicate in English
Ability to provide culturally appropriate customer service and determine when interpretation is needed, as well as communicate, via an interpreter, to a diverse population including immigrant and homeless individuals
Skilled at identifying when triage by healthcare staff is needed and identifying potential emergency situations early and responding accordingly
Demonstrated ability to move up to 25 pounds in order to move boxes, retrieve health records, replenish office supplies and prepare encounter forms for processing. This may involve intermittent lifting, standing, stooping, bending and reaching during the course of the work day
Skilled at providing training and/or orienting co-workers
Preferred
Applicants bilingual in Spanish and English desired
Benefits
Health Insurance (choice of several plans)
Dental Plan
Vision Plan
Life Insurance -- lump sum equal to annual base salary
Accidental Death and Dismemberment (basic and enhanced)
Basic Long Term Disability (LTD) -- replaces 60% of earnings after 180-day waiting period
Bus pass and other alternative transportation incentives
Employee Assistance Program
Making Life Easier Program
Retirement: Employees are covered under retirement plans provided through the Washington State Department of Retirement Systems and are covered by Social Security.
10 paid holidays per year plus 2 additional floating holidays administered through the vacation plan.
Vacation With Pay
Sick Leave is accumulated at the rate of one day per month. There is no restriction on the amount of sick leave that can be accumulated and carried over to subsequent years.
Other Leaves Include
Bereavement Leave (up to 3 days/year)
Military Leave
Family Medical Leave
King County Medical Leave
Jury Duty Leave
Organ Donor Leave
Executive Leave (for eligible FLSA-exempt employees)
Voluntary Benefits -- available at employee option and at employee expense
Deferred Compensation Plan (no employer match) IRS 457 Plan
Enhanced Long Term Disability -- reduce waiting period/increase monthly benefit
Additional Life Insurance -- 1 to 4 times your base annual salary for yourself and 50% of your enhanced amount for your spouse/domestic partner; and $10,000 for each child
Additional Accidental Death and Dismemberment coverage for employee and family
Credit Union membership
Flexible Spending Accounts – Health and Dependent Care
HRA Voluntary Employee Beneficiary Association (VEBA) Trust upon retirement
Company
City of Grand Junction
City of Grand Junction is a non-profit organization that offers transportation, employment, and recycling services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jay Valentine
Chief Financial Officer
Recent News
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