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TalentBurst, an Inc 5000 company · 4 months ago

Business Systems Analyst 3

Full-time

Onsite

Senior Level, Lead/Staff

$100/hr - $100/hr

10+ years exp

TalentBurst is an Inc 5000 company seeking a highly skilled ServiceNow ITSM Solutions Architect to enhance their Moveworks conversational AI integration. This role focuses on maximizing AI value, driving platform improvements, and ensuring ServiceNow ITSM evolves to improve employee experience and productivity.

RecruitingStaffing Agency

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Assess current Moveworks integration within ServiceNow ITSM and identify underutilized capabilities

Drive adoption and optimization of conversational AI features to enhance employee experience and deflection rates

Identify opportunities to expand agentic AI use cases across ITSM

Identify knowledge gaps, request form gaps, and process inefficiencies that limit AI effectiveness

Strategize platform upgrades, evaluate new ServiceNow features, and create a T+30/60/90-day feature adoption plan

Partner with stakeholders to align on roadmap, prioritize features, and secure organizational buy-in

Design and solution advanced fulfiller-side capabilities, leveraging predictive intelligence and Now Assist

Work with development teams to deliver demands/projects, ensuring compliance with CRB and change management processes

Architect scoped apps for custom workflows where required

Conduct Proof of Concepts (POCs), demos, and training sessions to drive adoption

Partner with other solution architects to define end-to-end enterprise solutions

Drive effective stakeholder management and ensure roadmap execution is tied to measurable business outcomes

Qualification

ServiceNow ITSMConversational AIPredictive IntelligenceScoped app developmentStakeholder managementChange managementCommunication skills

Required

10+ years of experience with ServiceNow ITSM in solutioning, design, and delivery

Proven expertise in optimizing ServiceNow for conversational AI platforms like Moveworks

Strong knowledge of Predictive Intelligence, Now Assist, and scoped app development

Experience in platform upgrades, feature roadmaps, and adoption planning

Strong stakeholder management, communication, and change management skills

Ability to conduct POCs, training, and enablement sessions for both technical and non-technical teams

Company

TalentBurst, an Inc 5000 company

Glassdoor4.2

Founded in 2002, TalentBurst is an MBE and JCC certified firm that provides award winning solutions globally.

Founded in 2002

Natick, Massachusetts, USA

1001-5000 employees

http://talentburst.com

H1B Sponsorship

TalentBurst, an Inc 5000 company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2023 (7)

2021 (1)

2020 (4)