A. O. Smith Corporation ยท 5 hours ago
Customer Service Supervisor
Lebanon, TN
Full-time
Onsite
Senior Level
5+ years expA. O. Smith is a global leader in innovative technologies and energy-efficient solutions for water heating and treatment products. The Customer Service Supervisor is responsible for overseeing the daily operations of the customer service team, ensuring high standards of communication and service while focusing on coaching and process improvement.
Consumer ElectronicsManufacturingWater Purification
Responsibilities
Supervise daily operations of customer service representatives, ensuring effective communication with customers and sales teams via phone, email, and other channels
Maintain compliance with company policies and legal standards, fostering a fair and high-performing work environment
Provide direction and support to ensure timely and efficient handling of customer inquiries and orders
Manage and sustain the team training program, covering product knowledge, procedures, and customer relationship management
Continuously evaluate and enhance service processes for greater efficiency, accuracy, and satisfaction
Establish and maintain procedures aligned with company goals and strategic initiatives
Lead implementation of new tools, training methods, and process improvements to optimize order management operations
Collaborate with cross-functional teams (Sales, Pricing, Technical Support, Manufacturing, etc.) to support new programs and product launches
Strengthen interdepartmental coordination to achieve company-wide objectives
Partner with Sales Managers to build strong customer relationships and drive satisfaction
Facilitate programs to gather customer feedback and support business initiatives
Engage with customers regularly to monitor satisfaction and ensure ongoing management involvement
Report departmental updates and employee concerns to upper management in a timely manner
Resolve employee relations issues, promoting a positive work environment
Conduct performance evaluations, provide constructive feedback and growth opportunities
Address disciplinary issues in accordance with company policies
Perform all duties of customer service representative functions when and where appropriate
Additional responsibilities may be assigned as needed
Qualification
Required
A minimum of 5 years related work experience
2-4 years of Supervisory/Leadership experience
A bachelor's degree in related field or related equivalent combination of education and work experience
Benefits
Medical and dental insurance
Company-sponsored life insurance
Retirement security savings plan
Short- and long-term disability programs
Tuition assistance
Company
A. O. Smith Corporation
Celebrating its 150th year of business, A. O.
10001+ employees
H1B Sponsorship
A. O. Smith Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (7)
2022 (5)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Melissa Scheppele
CIO SVP Information Technology
Peter Martineau
Senior Vice President - CIO
Company data provided by crunchbase