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Weber Shandwick · 3 weeks ago

Account Director, Client Experience - Healthcare

New York, NY

Full-time

Onsite

Senior Level

$115K/yr - $135K/yr

6+ years exp

Weber Shandwick is a leading global communications agency, and they are seeking an Account Director for their Client Experience team in the Healthcare sector. The role involves managing client relationships, leading cross-functional teams, and ensuring effective communication to meet client expectations and drive satisfaction.

AdvertisingAnalyticsConsultingContentMarketingPublic RelationsReputation

Responsibilities

Maintain daily client contact, serving as a trusted resource and advisor

Facilitate cross-functional team integration (strategy, creative, integrated media specialists, etc.) to deliver on client plans

Act as effective, two-way translator between clients and teams, actively counseling development of work in the best interest of all parties

Proactively support and suggest improvements and new ideas to exceed client expectations by leveraging industry knowledge and experience

Have ownership of client financials and profitability

Coordinate integration with other agency partners

Successfully navigate conflicts across internal stakeholders, clients and agency partners

Manage ongoing team resourcing/staffing to ensure successful delivery of work product

Actively participate in agency development and assist with new business

Qualification

Global healthcare communicationsClient relationship managementProject managementFinancial acumenTeam leadershipDecision-makingCollaborationPresentation skillsAttention to detailSelf-motivation

Required

6-8 years of relevant global healthcare communications agency experience

Ability to translate client needs into workable plans/projects

Strong project management skills and attention to detail

Experience managing high-performing teams; mentoring team members

Confident presenter and persuasive speaker

Financial acumen in the areas of budgeting, billing and staffing

Minimum: Bachelor's Degree

Preferred

Strong decision-making skills

Ability to multi-task in a deadline-oriented, fast-paced environment

Collaborative team player

Exceptional judgment when working with clients, teams and vendors

Self-motivated, entrepreneurial, and endlessly curious

Company

Weber Shandwick

Glassdoor3.7

Weber Shandwick is a global public relations firm with offices in major media, business, and government capitals around the world. It is a sub-organization of Interpublic Group.

Founded in 2001

New York, New York, USA

1001-5000 employees