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Baltimore County · 2 days ago

Mobile Deployment Engineer - Non-Merit

Towson, MD

Part-time

Onsite

Entry, Mid Level

2+ years exp

Baltimore County is seeking a Mobile Deployment Engineer to manage mobile devices in Microsoft Intune and provide technical support to customers. The role involves developing technical solutions, ensuring system functionality, and participating in the strategic design process to identify service opportunities.

Government Administration

Responsibilities

Participates with the customer in the strategic design process to identify additional product / service opportunities

Responsible for the technical correctness and completeness of integrated systems designs and develops and recommends solutions and strategies, based on the analysis of customer business goals, objectives, needs, and existing systems infrastructure

Exercises independent judgment in developing methods, techniques, and evaluation criteria for obtaining results

Capitalizes on advanced training and experience to resolve difficult customer problems

Identifies structures and delivers services that enable business processes

Works with Management to ensure all team members have adequate training for assignments

Manages customers' iOS and Android Devices

Plans, installs, configures, and maintains Mobile Device Management System for customers

Creates Standard Operating Procedures for customer's mobile device solution

Creates Custom Reporting scripts to gather data for reporting as well as creating custom weekly reporting to reflect System Performance

Identifies and reports Mobility Best Practices of all Mobile Operating Systems

Act as a project leader for complex installations and supports other associates on complicated projects

Write test strategies, test plans, test cases and test scripts to assess application performance

Determine and specify the mobile device infrastructure and services needed to support the development and deployment of enterprise Mobile Solution

Assume the principal technical role in reviews, furnishing technical expertise and answering inquiries

Provide technical and customer facing backup and assistance to other Mobile Deployment technicians and engineers as needed per management, and work level and assignment

Qualification

Microsoft IntuneMobile Device ManagementApple DevicesAndroid DevicesTechnical SupportOral CommunicationWritten CommunicationInterpersonal SkillsProblem-SolvingTeam Collaboration

Required

Bachelor's Degree from an accredited college or university in Computer Science or related field

2-3 years of related work experience

Knowledge of Apple Devices (iPhone, iPad, MacBook) and Android devices (Phones and Tablets)

Firsthand knowledge Microsoft Intune

Skill in oral and written communication skills

Excellent interpersonal skills

Ability to effectively build relationships, promotes a collaborative and team environment, and influences others

Ability to lead, work in, and contribute to a collaborative team environment

Strong ability to problem-solve

Strong ability to analyze

Strong ability to communicate orally and in writing

Ability to produce meaningful results in a challenging environment

Ability to work independently toward key objectives

Possession of a valid driver's license equivalent to a noncommercial class C, Maryland driver's license is required at the time of application

Proof of Licenses, Certifications and Education must be submitted with each application

Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org)

Occasionally lift 50 pounds, sit, walk or stand for extended periods of time

Must have own vehicle and a class C driver's license

This position also requires travel to various locations within the county and may require the use of personal vehicle

May be required to join an on-call rotation to provide after-hours technical support to users