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City of Norfolk, VA · 1 week ago

Benefit Programs Specialist I

Norfolk, VA

Full-time

Onsite

Entry Level

$49K/yr - $56K/yr

2+ years exp

The City of Norfolk, VA is seeking a Benefit Programs Specialist I to support the Department of Human Services in determining eligibility for various social services and government assistance programs. This entry-level position involves interviewing applicants, analyzing information, and explaining policies to ensure citizens have access to necessary resources.

CommunitiesGovernmentNon Profit

No H1B

Responsibilities

Processes cases by verifying customer statements, completing evaluations and review sheets, setting up records and files, keeping applicants informed, advising of alternatives, and maintaining electronic and hardcopy records

Keeps current by reviewing regulations and learning new ones

Establishes and maintains effective working relationships with others in a positive and tactful manner under sometimes stressful situations, exercises sound judgment, discretion, tact, and resourcefulness in solving problems and drawing logical conclusions

Qualification

Eligibility determinationData analysisPublic contact experienceInterviewing skillsRecord keepingProblem-solvingEffective communication

Required

Work requires education or training beyond high school graduation or equivalency which provides the necessary knowledge, skills and abilities

Two years of experience in a paraprofessional, clerical, or similar capacity including substantial public contact, interviewing, information gathering, and the analysis of data or any equivalent combination of training and experience

Valid Driver's License may be required depending on assignment