IG Masonry Support ยท 3 days ago
Customer Support Administrator
Gateway, FL
Full-time
Onsite
New Grad, Entry LevelIG Masonry Support is seeking a Customer Support Administrator to provide essential administrative support and maintain a productive work environment. This role involves coordinating tasks, managing documentation, and facilitating smooth operations for the Technical, Triage, and Customer Care teams.
Building MaterialConstructionManufacturing
Responsibilities
Carrying out administrative tasks supporting the Technical, Triage and Customer Care Teams
Collaborate with other Keylite departments to ensure you provide the customer with the best service possible
Ensure accurate record-keeping and communication across departments
Ensure that all areas of Nav are kept up to date and accurate. For example, open orders, notes for jobs
Assist in providing most efficient route of enquires
Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organisational efficiency
Assist all teams with any ongoing projects
Responsible for compiling accurate monthly reports
Qualification
Required
Proven experience in administration
Excellent communication skills, both verbal and written, with the ability to engage positively with internal and external stakeholders
Ability to manage multiple tasks efficiently and work collaboratively within a team
Proficient in using ERP systems (preferably Microsoft NAV) and confident in maintaining accurate records
Attention to detail, with a proactive approach to problem-solving and process improvement
Ability to work collaboratively across departments and support a team-focused environment
Professional, friendly, and adaptable, able to handle challenging situations with composure
Strong IT skills, including Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Company
IG Masonry Support
IG Masonry Support designs and manufactures masonry support systems, including brick slip solutions and windposts.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase