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Ramsey County · 3 days ago

IS Technical Services Specialist Senior (Senior Network Engineer)

Minneapolis–Saint Paul, WI

Full-time

Hybrid

Senior Level

$10K/yr - $50K/yr

6+ years exp

Ramsey County is seeking a Senior Network Engineer to support its Information Services department's infrastructure operations and strategy. The role entails managing enterprise-level network design, ensuring high availability and robust security controls across all network services, and collaborating with various teams to deliver resilient networking solutions.

Government Administration

H1B Sponsor Likely

Responsibilities

Collaborate with vendors, leadership, and peers to diagnose issues; in collaboration with others prepare and share detailed recommendations and reports; and implement effective corrective actions to resolve related problems

Evaluate existing systems to identify and recommend automation and consolidation opportunities, and architect and execute implementation strategies to optimize efficiency and reduce complexity

Provide troubleshooting, resolution, operational and on-call emergency support for complex applications, desktop, server and network hardware and software issues across the County

Monitor application, desktop configuration, server or network software, hardware and service operations

Collaborate using expert resources and IS Leads in reviewing service requests, release notes, and new technology proposals to assess their impact on County hardware, software, network infrastructure, and operational processes. Provide recommendations and summarize findings related to risks, costs, and implementation efforts to support final decision-making

Provide individual and group instruction to both technical staff and departmental customers as needed on the use of equipment and software, and on server and data network infrastructure features

Develop, maintain, and test components of the County’s disaster recovery and backup plans, including identifying critical business processes and systems, defining environment readiness requirements, and maintaining recovery procedures and communication processes between Information Services and other County departments

Serve as a subject matter expert by mentoring, coaching, and supporting colleagues using clear and effective communication methods—adapting to different audiences and formats to share technical knowledge, guide problem-solving, and promote best practices

Assist in writing and evaluating technical RFPs and bids

Lead end-to-end lifecycle management of the County’s voice and data networks, including senior-level participation in the design, installation, configuration, monitoring, maintenance, and upgrades of network hardware, operating systems, WAN/LAN infrastructure (switches, routers, fiber, cabling), and software—to ensure compliance, reliability, and peak performance

Provide expert-level support and management for diverse network and VoIP telephony systems, including specifying, configuring, installing, and maintaining firewalls, load balancers, VPN appliances, cloud networking, and comprehensive VoIP systems—ensuring robust software management and access control

Coordinate with Security and external vendors to ensure firewall and other current and future network security needs are managed effectively and compliant

Coordinate and collaborate with internal County teams and external vendors for general support, new construction and expansion projects, including fiber and cabling installations, office space changes and technology integrations

Participate in network and voice-related projects from requirements gathering, working with vendor(s) through testing, cutover planning, and end-user training; plus provide ongoing support and escalation management

Analyze County-wide data network connection needs by conducting walk-throughs, developing plans, and installing network cabling for connection of PCs, printers, and other networked devices. Consult with and coordinate the work of electrical contractors to install network cabling following County standards and process awareness

Remain current on best practices in call-center architectures (hunt groups, ACDs, IVRs, reporting) combined with understanding standards and processes for field-work moves, adds, changes (MAC), cable installs, data closet patching, incident support

Create and maintain the support and knowledge base documentation and schematics of the County’s network equipment and facilities

Practice and guide others in continuous improvement processes and practices such as ticket/problem management, roadmap planning and change control processes in alignment to County IS leadership direction

Qualification

Network designLAN/WAN managementNetwork securityVoIP systemsCloud networkingDisaster recovery planningServer administrationCollaborationProblem-solvingCommunication

Required

Bachelor's Degree in computer sciences or a related field

Six years of progressive server hardware and server-based operating systems administration including mobile and desktop, applications or security administration, or data network and network device support as related to the current opening

Equivalent combination of education and related experience

Benefits

Medical, dental and vision insurance

Pre-tax Benefit Program

Paid time off

Retirement benefits

Transit and parking

Employee well-being

Life Insurance and Disability leave

Career development

Company

Ramsey County

Ramsey County offers equal access to employment, programs, and services regardless of race, color, ethnicity, religion, age, or gender.

Founded in 1849

Saint Paul, Minnesota, USA

1001-5000 employees

https://www.ramseycounty.us

H1B Sponsorship

Ramsey County has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (1)

2023 (1)

2022 (1)

2020 (1)