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GCI Communication Corp. · 5 days ago

Core Network Technician III - (Prudhoe Bay, AK)

North Slope Borough County, AK

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

GCI Communication Corp. is a pioneer in delivering communication and technology services to remote communities in Alaska. They are seeking a Core Network Technician III responsible for the operation and maintenance of core networks, ensuring optimal performance and reliability while collaborating with various teams to support network infrastructure.

Telecommunications

No H1B

U.S. Citizen Only

Responsibilities

Conduct daily operational checks and perform routine preventative maintenance on all Core Network elements and associated infrastructure to ensure optimal performance and maximize overall network availability

Provide technical support for a variety of network elements to ensure compliance with established Service Level Agreements (SLAs)

Diagnose, troubleshoot, and repair network equipment and related hardware, including the replacement of electronic components as necessary, with a focus on minimizing Mean Time to Repair (MTTR) and ensuring timely restoration of services

Delivers technical assistance and guidance to both internal teams and external partners to effectively resolve issues impacting customer experience and service delivery

Effectively communicates real-time system status updates to relevant stakeholders, including the Technical Assistance Center (TAC) and Base Transceiver Station (BTS) teams, particularly during network outages or service disruptions

Administers and provides ongoing support for system applications across multiple vendor platforms, ensuring optimal performance, stability, and integration within the network environment

Coordinates and executes system software, firmware, and hardware upgrades in collaboration with vendors, engineering teams, and other cross-functional groups

Coordinates the installation, testing, and troubleshooting of transmission facilities to ensure proper functionality and compliance with technical standards

Maintains accurate and up-to-date system documentation, including daily logs with site-specific details and operational updates

Monitors and tracks repair parts and materials in accordance with established inventory and asset management procedures

Submits Network Change Service Requests (NCSRs) for all scheduled maintenance activities, ensuring proper documentation and adherence to change control processes

Qualification

Telecommunications technologiesNetwork troubleshootingTransport technologiesIP networkingDC power systemsTest equipment proficiencyChange managementAccountabilityCommunication skillsCustomer focusCollaboration

Required

A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

High School diploma or equivalent

Minimum of eight (8) years of increasing responsibility and experience within a telecommunication central office, or related environment