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North Shore Bank · 1 week ago

Video Teller Specialist - Part Time - PAY STARTING AT $20/HR+ DOE

Brookfield, WI

Part-time

Onsite

New Grad, Entry Level

$20/hr - $20/hr

North Shore Bank is dedicated to helping families thrive and supporting communities. The Video Teller Specialist acts as the bank’s personal representative, enhancing customer experience through exceptional service using the Teller Now video system.

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Responsibilities

Serves the customer in a professional, courteous, efficient manner through prompt handling of all teller functions and demonstrates our customer service standards with both internal and external customers

Answers questions from prospects or customers and maintains good customer relations; directs customers to proper employees for answers to more complex problems and inquiries

Works independently and utilizes effective problem solving skills to resolve issues; effectively uses position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments, and overrides

Resolves complex and non-routine inquiries concerning bank policy and operating procedures; researches and solves customer’s problems as time permits, referring more difficult situations to the branch staff or appropriate department

Performs operational teller activities at the supervisory level

Processes detailed and/or complex deposit, IRA, and loan/ lease payments including ability to correct transactions

Utilizes the Bank’s on-line systems and website in order to facilitate customers’ transactions

Identifies cross-selling opportunities, selling new or additional products or services that meet customers’ needs, and makes appropriate referrals to other bank areas

Meets or exceeds minimum personal referral goals and contributes to Video Teller Center goals

Qualification

Customer serviceFinancial concepts knowledgeTeller experienceVerbal communicationWritten communicationProblem solvingMulti-taskingProfessional demeanorBusiness judgmentAttention to detail