Pella Windows & Doors, Pella Northland · 2 weeks ago
Trade Project Coordinator
Brooklyn Park, MN
Full-time
Onsite
Entry Level
$25/hr - $27/hr
1+ years expPella Windows & Doors is a company committed to improving customer living experiences and enriching team member lives. The Trade Project Coordinator will be responsible for ensuring a world-class customer experience by coordinating quoting, purchasing, scheduling, and delivery of orders while managing customer communications and relationships.
Building Materials
Responsibilities
Provides quality customer service to internal and external customers daily via telephone, email, text and in-person communication
Manage product delivery scheduling and details, ensuring timely fulfillment of orders and installation success
Manage recovery process and help coordinate solutions for shortages and damaged product
Provide exceptional support and project updates to our customers in the following potential areas:
Product delivery
Product availability
Scheduling coordination
Homeowner follow-up communication
Develop long-term, mutually beneficial relationships with general contractors, building owners, and consumer clients
Coordinating service appointments along with appropriate follow-up as needed
Purchasing product from vendors and our corporate manufacturing facilities, timely and accurately
Recording all details as necessary along with appropriately updating tasks to manage clear and consistent communication for our customers
Manage and coordinate product installation requirements and scheduling, ensuring excellent communication throughout the entire process to maximize available resources
Assist in researching open receivables status and supporting the team in collecting receivables
Promote and facilitate continuous improvement activities in the department
Special projects and other duties as assigned and based on business necessity
Strive for 100% 'Very Satisfied' customers
Qualification
Required
Must have High School Diploma or GED
Strong attention to detail
Strong verbal and written skills
Ability to multitask and excel in a fast-paced environment
Customer Focused
Strong Computer aptitude
Positive Energy & Teamwork Mentality
Results Orientated, Goal Driven & Self Motivated
Preferred
AA or Technical degree
Experience working with a highly technical product
1 – 2 years customer service or general business/administrative experience
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
401k Benefits
Paid Time Off
Company
Pella Windows & Doors, Pella Northland
Pella Windows & Doors was founded in 1925 on the ideals of integrity and quality.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Bailey
CFO
Melissa Sawin
COO, Pella Northland
Company data provided by crunchbase