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Bland Landscaping Company · 2 weeks ago

Account Manager- Commercial Grounds Maintenance

Supply, North Carolina

Full-time

Onsite

Mid Level

$52K/yr - $65K/yr

3+ years exp

Bland Landscaping Company is a leader in commercial grounds management, and they are seeking an Account Manager to drive client retention and sales growth. The role involves maintaining client relationships, coordinating service delivery, and managing operational leadership to ensure high-quality service.

ConsultingInformation Technology

Responsibilities

Serve as the primary field contact for assigned clients; maintain proactive, professional communication and site walks

Own customer retention across your portfolio; address issues quickly and close the loop

Meet or exceed monthly enhancement sales goals, act as the enhancement lead for your sites from scoping through closeout

Identify upselling opportunities and new CGM work; gather site data and develop estimates/proposals

Build relationships with property managers, contractors, and subcontractors to support growth

Convert client expectations into actionable work plans and service notes for production teams

Partner with Production Managers/Account Managers to deliver a consistent product across branches

Align schedules for seasonal work (mulch, flowers, pruning, leaf, irrigation, turf/IPM) with contract requirements

Coordinate cross-functional support (Irrigation, Lawn Care/IPM, Enhancements, Fleet, Safety) as needed

Safely operate company vehicles; model safe work practices

Support winter operations (e.g., snow/ice response) per branch plan

Stay current on green-industry best practices, products, and regulatory requirements

Track portfolio health (quality scores, renewal status, enhancements pipeline; support AR as needed)

Prepare site reports, proposals, scopes, and change orders; maintain accurate CRM/job files

Forecast labor/material needs with branch leadership; help balance route density and productivity

Monitor subcontractor performance and compliance where applicable

Qualification

Commercial landscape maintenanceClient retentionTurf knowledgeHorticulture knowledgeIrrigation knowledgeEmail/CRM proficiencyEstimating tools proficiencyMobile work-order toolsPesticide certificationIrrigation certificationPlanning skillsSnow/ice managementCommunication skillsProblem-solving skills

Required

3+ years in commercial landscape maintenance, account management, or related service operations

Proven record of client retention and enhancement/upsell success

Working knowledge of turf, horticulture, irrigation, seasonal color, and common CGM scopes

Strong planning, communication, and problem-solving skills; leads through influence

Proficiency with email/CRM, estimating, and mobile work-order tools

Valid driver's license with acceptable MVR; ability to pass company screenings

Preferred

Associate/Bachelor's in Horticulture, Turf, Landscape Management, or related field (or equivalent experience)

Pesticide and/or irrigation certifications (or ability to obtain)

Snow/ice management experience

Benefits

Health, dental, vision, 401(k) with company match, PTO/holidays, company vehicle/allowance (role-dependent), phone/laptop, and training/certification support.