Aquafinity ยท 3 days ago
Director of Technical Services
US-CA-Santa Ana
Full-time
Onsite
Director/Executive
15+ years expAquafinity is redefining standards in aquatic systems and water management, delivering innovative solutions for clients across industries. They are seeking a Director of Technical Service to lead their service operations, oversee technician development, and ensure project excellence and customer satisfaction.
Service IndustryWaterWholesale
Responsibilities
Lead, train, and mentor a team of service technicians across multiple regions
Set performance standards, conduct evaluations, and drive professional growth
Foster a culture of safety, accountability, and continuous improvement
Serve as the primary technical resource for internal teams and clients
Conduct on-site training and workshops to elevate technical expertise
Troubleshoot complex mechanical, electrical, and water quality challenges
Oversee daily service operations, technician deployment, and scheduling
Manage multiple installation and maintenance projects simultaneously
Develop SOPs that drive consistency, quality, and efficiency
Monitor safety programs and ensure regulatory compliance
Act as the key point of contact for all service-related client needs
Support preventative maintenance programs and service-based revenue growth
Contribute technical insight to business development and strategic initiatives
Assist in creating and managing departmental budgets
Forecast and track expenses and revenue
Identify opportunities for operational and financial improvement
Qualification
Required
Bachelor's degree in Construction Management, Engineering, or a related field (or equivalent experience)
15+ years of experience in the aquatics, service operations, or project management fields
Strong technical knowledge of aquatic systems, pumps, motors, filtration, and water chemistry
Proven leadership and mentoring abilities
Proficiency with ERP systems and project management tools
Excellent communication, organizational, and problem-solving skills
Preferred
Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) certification preferred (or willingness to obtain within 6 months)
Company
Aquafinity
Aquafinity is a distributor and service center offering complete aquatic products and services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Alvaro G. Mendoza
Executive Chairman - Commercial Energy Specialists LLC DBA Aquafinity
Company data provided by crunchbase