BBSI · 12 hours ago
Help Desk Specialist
United States
Full-time
Remote
New Grad, Entry Level
$30/hr - $34/hrBBSI is looking for a Help Desk technician, who must have great technical and troubleshooting skills. You will be serving as the first point of contact for internal BBSI users seeking assistance with computer issues over the phone or via our ticketing system.
Human Resources
Hiring Manager
Lynn Cherry Giani CPC
Responsibilities
Serve as the first point of contact for internal BBSI users seeking technical assistance over the phone or via ticket. Issues range from setting up new computers, printers, configuring software and access to computer systems
Perform remote troubleshooting through remote desktop and command line tools
Walk the user through troubleshooting tasks over the phone or through writing to help identify the problem remotely. Then determine the best solution based on the issue and details provided by the person over the phone
Take ownership of issues and provide a solution for any problems discovered
Manage an active workload of a minimum of 60 tickets (issues) plus any additional project work
Follow-up with users on any un-resolved issues in a timely fashion
Qualification
Required
Experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Excellent communication skills written and over the phone
Customer-oriented and cool-tempered
Windows 7 & 10
HP Laptops and Desktops
HP Printers
Various copiers
Citrix
Salesforce
MS Office 2010 – 2016
VPN
Remote Support tools like – Remote desktop, Fastsupport
AD – Adding accounts, removing accounts, joining computers to the domain
Exchange – Creating accounts, forwards and administering calendars
Mobile devices
Benefits
Medical insurance
Health savings account
Flexible savings account
Dental insurance
Vision insurance
401(k) retirement plan
Accidental death and dismemberment
Life insurance
Voluntary life insurance
Voluntary disability insurance
Voluntary accident
Voluntary critical care
Voluntary hospital indemnity
Legal
Identity & fraud protection
Commuter benefits
Pet insurance
Employee stock purchase program
Employee assistance program
Accrued sick leave of 1 hour for every 40 hours of work
Vacation accrues up to 80 hours in the first year, up to 120 hours in years 2-4, and up to 160 hours in the fifth year
6 paid holidays annually
4 paid volunteer days annually
Company
BBSI
We started as a staffing company in 1972, and over the past 50 years, evolved into a Professional Employer Organization or PEO.
Founded in 1951
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1993-06-11IPO
Leadership Team
M
Michael L. Elich
CEO
J
James D. Miller
CFO
Recent News
2025-12-16
2025-12-09
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