Stony Brook University · 6 days ago
Director of Advising Systems & Technology
Stony Brook, NY
Full-time
Onsite
Lead/Staff, Director/Executive
$91K/yr - $91K/yr
4+ years expStony Brook University is committed to enhancing the undergraduate academic experience through innovative advising systems and technology. The Director of Advising Systems & Technology will manage CRM and collaborate with various university departments to support student success initiatives and improve advising operations.
Higher Education
No H1B
Responsibilities
Serve as system manager for CRM
Manage workflows and operational processes delivered through CRM, including but not limited to advisor assignments, progress reports, appointment scheduling, and campaigns and communications
Identify new use cases for system functionality and collaborate with academic units to support student success initiatives through CRM
Collaborate frequently with the Office of the Registrar to ensure advising tools such as Degree Audit and Schedule Builder are accurate, user-friendly, and reliable
Collaborate with the Division of Information Technology to stay up to date on processes and ensure that advising technology remains robust through system and SIS updates
Collaborate with Admissions and Enrollment Management to support efficient student transition into university advising systems and processes
Serve as primary CRM liaison to identify, communicate, and help resolve technical issues
Support the academic advising community in the training for CRM, Degree Audit, and other advising systems
In collaboration with the Assistant Provost, identify best practice expectations for technology use, and provide sufficient training and support for units to meet those expectations
Support the onboarding of new departments and advising units to acceptable CRM use
Partner with the Office of the Registrar and Division of Information Technology to ensure effective and up-to-date tutorials and training materials for both advisors and students related to advising technology
Serve as institutional liaison to CRM vendor and chair advisory group
Work regularly with vendor to ensure effective technical and functional support. Communicate institutional needs and use case ideas to vendor to support system enhancements
Stay current on trends in advising technology and identify new appropriate tools to support student success
Engage in consistent assessment and evaluation of advising systems and technology to ensure effectiveness
Key assessment metrics will include campus adoption and utilization, student and staff outcomes, technical reliability, ease of use, and impact on process improvement
Prepare reports on advising systems efficacy
Participate in various divisional and university programs and services including training/staff development, campus events, special events, search committees, and divisional and university committees
Other duties and projects as assigned and appropriate to rank and departmental mission
Qualification
Required
Master's degree (foreign equivalent or higher)
Four [4] years full-time experience in academic advising, student success, student services, or higher education administration in a college or university setting
Experience leveraging technology to support student success units and improve student outcomes
Experience developing and implementing success, retention, and graduation initiatives on a college or university level
Experience managing aspects of student success technology (CRM, Degree Audit, etc.)
Preferred
Experience with EAB Navigate
Experience collaborating with vendors to enhance product functionality
Experience implementing new technologies or functionality in a higher education setting
Experience troubleshooting technical and functional issues with advising systems
Experience interacting with a diverse student population in an academic environment
Benefits
$4000 UUP annual location pay, paid biweekly
Company
Stony Brook University
The State University of New York at Stony Brook is New York’s flagship university and No. 1 public university.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Harold Paz, M.D., M.S.
EVP Health Sciences, Stony Brook University & Chief Executive Officer, Stony Brook Univ. Medicine
Jonas Almeida
Professor of Biomedical Informatics, Chief Technology Officer
Recent News
2024-10-31
IEEE Spectrum
2023-06-14
SBU News - News & Features at Stony Brook University
2023-06-14
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