Aventura Health Group · 7 hours ago
Receptionist LTC Facility
Trotwood, OH
Full-time
Onsite
New Grad, Entry LevelAventura Health Group is a long-term care facility seeking a Receptionist to ensure a positive and professional first impression for visitors and callers. The role involves managing front desk operations, providing administrative support, and assisting residents, families, and staff with various inquiries and requests.
Assisted LivingHealth CareMedicalNursing and Residential Care
Responsibilities
Greet and welcome visitors, residents, and family members with professionalism and courtesy
Answer and direct incoming phone calls, take messages, and route calls to the appropriate department or staff
Maintain a log of all visitors and guests entering and exiting the facility, ensuring compliance with security protocols
Monitor and respond to general inquiries related to the facility, providing accurate information as needed
Schedule appointments and manage resident visits, ensuring timely coordination with staff and family members
Maintain office supplies and ensure the front desk area is stocked and organized
Handle basic administrative tasks, including data entry, filing, and document preparation
Assist with resident admissions and discharge paperwork as required
Serve as the point of contact for residents’ families, addressing questions and concerns in a compassionate and professional manner
Relay messages between residents and family members, staff, or physicians, ensuring timely communication
Assist in scheduling and coordinating meetings, events, and resident activities
Support the facility's infection control practices by maintaining a clean and sanitary reception area
Work closely with the nursing, administrative, and social services teams to ensure smooth operations
Maintain strict confidentiality of residents' personal and medical information in accordance with HIPAA guidelines
Ensure compliance with facility policies, procedures, and regulations
Qualification
Required
High School Diploma or equivalent
Strong communication and interpersonal skills
Ability to handle sensitive and confidential information with discretion
Basic knowledge of office equipment (phone systems, fax machines, copiers, etc.)
Ability to work independently, as well as part of a team
Compassionate, patient, and empathetic demeanor when interacting with residents, families, and staff
Basic computer skills, including proficiency with MS Office Suite and facility-specific software
Preferred
Additional certification in office administration or related field
Previous experience in a receptionist, customer service, or administrative role, particularly in a healthcare setting
Company
Aventura Health Group
Aventura Health Group specialises in assisted living facilities that include services such as ventilators, and short-term rehabilitation.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Kaszirer LNHA
Chief Operating Officer
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