This job has closed.

State of Washington · 1 week ago

Public Benefits Specialist 1-3 In-Training (PBS3) - Richland

Walla Walla, WA

Full-time

Hybrid

Entry Level

$4,428/mo - $5,956/mo

1+ years exp

The State of Washington is dedicated to ensuring the well-being of children and families. They are seeking a Public Benefits Specialist to provide eligibility determination support services for child care subsidy assistance, aiming to eliminate disparities in outcomes for children and youth.

AssociationCommunitiesEducationEmploymentEventsGovernmentInformation TechnologyNewsNon Profit

Responsibilities

Conduct intensive interviews with customers to determine eligibility for services, or continued eligibility for services when notifying the program of changes of circumstances for Child Care benefits

Provide information about program requirements, application procedures, and verification needs

Obtain and review necessary data, documentation and verification for Federal or State assistance as it relates to an individual’s specific circumstances

Process Child Care applications received from the Washington Connection online applications, in the Document Management System (DMS), and through interactive interviews

Responsible for interviewing, gathering and analyzing information, reviewing documents and system information

Analyze collected oral and written information to determine accurate benefits and continued program eligibility

Finalize Child Care applications and reapplications with information received and verified for accurate determination of eligibility

Refer clients to both mandatory and optional services, including other agencies as required

Take actions necessary to ensure that limited English proficient clients receive properly translated forms and translation services from state certified, contracted translators and interpreters

Authorize Working Connections Child Care Subsidy payment to approved Licensed facility and Family Friend and Neighbor (FFN) Subsidy Providers through the Social Services Payment System (SSPS)

Qualification

Financial eligibility determinationCustomer service skillsPublic assistance programsCall center experienceData analysisCommunication skillsTeam collaborationProblem-solving

Required

One (1) year of experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs

Experience examining/processing medical insurance or rehabilitation claims, unemployment insurance claims, or in a customer service job where the major duties involve public contact, or a job providing staff support in financial eligibility determination will substitute, year for year, for education

Six (6) months of experience as a Public Benefits Specialist 1, and completion of the agency's Public Benefits Specialist Training Program

One (1) year of experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs and completing the agency's Public Benefits Specialist Training Program

Nine (9) months of experience as a Public Benefits Specialist 2

Fifteen (15) months of experience as a Public Benefits Specialist 1 and satisfactory completion of the agency's Public Benefits Specialist Training Program

Eighteen (18) months of experience determining eligibility for financial, medical, food, long-term services and support programs, childcare and equal access benefits

The ability to take action to learn and grow

The ability to take action to meet the needs of others

Incumbent must successfully complete formal training courses as required by law, policy, and regional requirements within one (1) year of their appointment