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Copyright Clearance Center (CCC) · 1 week ago

Client Engagement Manager

Danvers, MA

Full-time

Hybrid

Mid Level

$70K/yr - $85K/yr

3+ years exp

Copyright Clearance Center (CCC) is a leading information solutions provider focused on advancing copyright and powering innovation. The Client Engagement Manager is responsible for managing corporate client relationships, ensuring satisfaction, and driving revenue growth through renewals and upsells while collaborating closely with the sales department.

ContentData MiningInformation Services

Comp. & Benefits

Responsibilities

Act as a strong high touch resource to clients, driven through a comprehensive understanding of client and CCC products

Develop and execute win/win negotiation strategies for contract renewals that maximize contract value while protecting and enhancing the customer relationship and securing the renewal

Maximize account growth by identifying new revenue sources and by promoting products and services

Analyze and documents business problems from the customer perspective, identifies trends and recommends solutions based on the products

Escalation point for handling difficult client issues, high severity requests, or issue escalations

Act as customer advocate to ensure that all departments understand customers’ needs and requirements

Conduct occasional training with client staff to ensure proper utilization of the licenses and supported products

Qualification

Corporate client account managementB2B sales/renewals successBusiness developmentInterpersonal skillsWritten communication skillsInnovationJudgmentPresentation skills