Skylight · 7 hours ago
Senior Content Designer, Operations Enablement
United States
Full-time
Remote
Senior Level
$150K/yr - $185K/yrSkylight is a digital consultancy focused on improving public services through design and technology. The Senior Content Designer, Operations Enablement, will design content systems to support internal operations, ensuring clarity and usability in documentation while collaborating with cross-functional teams.
ConsultingGovernmentInformation TechnologyProduct Design
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Translate operational workflows, policies, and system changes into clear, usable content
Design and maintain documentation, templates, and guidance across internal systems
Ensure documentation is organized, searchable, and structured for reuse and AI-enabled workflows
Support change control by reviewing operational changes for clarity, usability, and experience impact
Coordinate operational communications for rollouts and updates
Facilitate walkthroughs, reviews, and working sessions to support alignment and adoption
Identify recurring clarity, adoption, or usability issues and surface them with proposed recommendations
Maintain content standards, templates, and governance practices
Partner with operations and delivery teams to ensure content reflects real-world use
Contribute to long-term content governance and sustainability
Qualification
Required
Strong content design, writing, and editing skills focused on clarity, structure, and usability
Ability to understand complex workflows and translate them into actionable guidance
Systems thinking — understanding how content supports decisions, workflows, and outcomes
Strong organization, attention to detail, and high quality standards in complex, evolving systems
Ability to collaborate across operations, delivery, compliance, and leadership partners
Portfolio demonstrating operational, product, or service content design work
Ability to work successfully within a professional services environment (e.g., can communicate effectively with clients)
Passionate about creating better public outcomes through great government services
A mindset and work approach that aligns with our core values
All work must be conducted within the U.S., excluding U.S. territories
You must be legally authorized to work in the U.S. now and in the future without sponsorship
As a government contractor, you may be required to obtain a public trust or security clearance
You may be required to complete a company background check successfully
Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute
Preferred
Familiarity with change management, rollout communications, or governance practices
Experience with tools like Notion, Coda, Airtable, or Google Workspace
Exposure to service design or operations design practices
Experience with government contract documentation or proposal support
Prior experience working in the civic tech space
Experience working in a remote-team environment
Benefits
Medical insurance, dental insurance, vision insurance
Short-term and long-term disability insurance
Life and AD&D insurance
Dependent care FSA, healthcare FSA, health savings account
Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period
Flexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidays
Up to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parents
Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options
Business development / sales bonuses
Referral bonuses
Annual $2,000 allowance for professional development
Annual $750 allowance for tech-related purchases
Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more)
Dollar-for-dollar charity donation matching, up to $500 per year
Flexible, remote-friendly work environment
An environment that empowers you to unleash your superpowers for public good
Company
Skylight
Skylight is a digital consultancy using design and technology to help government agencies deliver better public services.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mike Judd
Chief Operating Officer, Human Services
Company data provided by crunchbase