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Associa · 8 hours ago

Onsite Customer Service Representative

San Ramon, CA

Full-time

Onsite

Entry, Mid Level

$22/hr - $26.44/hr

2+ years exp

Associa is one of the largest and fastest-growing Bay Area HOA community management companies, seeking a full-time Onsite Customer Service Representative. The role involves providing exceptional customer service to residents, managing inquiries, and supporting the office with various administrative tasks.

AccountingCommunitiesConsultingProperty ManagementReal Estate

Responsibilities

Greeting residents & maintaining a concierge-level customer service presence

Handle walk-in requests, telephone calls and emails resolving them in a professional and courteous manner

Issue, track and follow-up on work orders for community maintenance, repairs, and front desk workflow management

Complete twice-weekly key audits

Handle packages and troubleshooting

Manage loading dock scheduling and elevator holds for residents and vendors

Provide general administrative support to support the office, general manager, and community, such as mail processing, data entry, filing, and other tasks as assigned

Manage building key/gate remote distributions and troubleshooting

Research, compile and format information into database and spreadsheets

Type, distribute, and track monthly violation letters which are copied, mailed and filed

Respond to inquiries and requests from residents, realtors, mortgage lenders, title companies and owners regarding resale information, insurance matters and miscellaneous requests other than financial matters

Qualification

Customer service experienceVerbalWritten communicationComputer proficiencyOrganizationMultitaskingBilingualProfessional demeanorHOA managementProblem-solving skills

Required

Excellent verbal and written communication

Outstanding telephone presence, a pleasant and professional demeanor and the ability to work with sometimes difficult, demanding and upset clients

Strong organization and multitasking abilities

Two years experience and proven abilities in providing exceptional customer service

Computer proficiency (Microsoft Office including Word, Excel and Outlook)

Strong desire to succeed and to contribute in a professional environment, showing the ability to work independently but also as part of a cooperative team

Professional, confident, and good problem-solving skills

High school diploma or equivalent