VXI Global Solutions · 2 months ago
Inbound Phone Banker/Customer Service Representative
Charlotte, NC
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hrVXI Global Solutions is a company dedicated to customer service and is seeking highly motivated Customer Service Representatives to work full-time on-site in their contact center. The role involves providing exceptional customer service related to card services and deposits, acting as the first point of contact for banking inquiries and problem resolutions.
ConsultingInformation TechnologySoftware
Responsibilities
Customer Assistance: Handle incoming calls from customers regarding various card services and deposit-related queries, including but not limited to credit/debit card issues, account balances, fund transfers, check deposits, and transaction disputes
Problem Resolution: Identify and address customers' concerns, complaints, or issues in a professional and empathetic manner. Investigate problems thoroughly and take necessary steps to resolve them, ensuring a positive customer experience
Account Management: Update customer account information, process transactions, and perform account maintenance activities as required
Product Knowledge: Develop a deep understanding of the bank's card services and deposit products, terms, conditions, and policies to provide accurate and reliable information to customers
Compliance: Adhere to banking regulations, security protocols, and data protection guidelines while handling customer information and transactions
Communication: Communicate effectively with customers to gather necessary information, explain processes, and set clear expectations for issue resolution and follow-up
Documentation: Maintain accurate records of customer interactions, transactions, and inquiries in the call center's database
Continuous Improvement: Stay updated on industry trends, banking regulations, and internal processes to enhance job knowledge and deliver outstanding service
Performance Metrics: Meet and exceed individual and team-based performance targets, including call handling time, customer satisfaction, and first-call resolution rates
Qualification
Required
High school diploma or equivalent
Strong verbal communication skills with a customer-centric approach to handle interactions professionally and courteously
Excellent problem-solving abilities, attention to detail, and ability to handle confidential information securely
Proficiency in using computer systems, databases, and customer relationship management (CRM) software
Ability to adapt to a fast-paced and dynamic work environment
Strong multitasking skills to manage simultaneous calls, inquiries, and tasks effectively
Willingness to work flexible hours, including evenings, weekends, and holidays
You must be available to attend 100% of your training, no time can be missed
You must be available to work anytime during center operating hours including Saturdays, Sundays and holidays
7-year employment verification
10-year Background
10-Panel Drug Screening Test (THC)
Preferred
Additional education or relevant certifications in finance, banking, or customer service are a plus
Proven experience in a call center or customer service environment, preferably within the banking or financial industry
Familiarity with banking products, processes, and regulations
Benefits
Bonus Opportunities - Earn up to $4 an hour additional with bonuses!
Full Health Insurance Options (Medical, Dental, & Vision)
Fun Work Environment
Free Gym Membership after 90 days of employment (Gym located conveniently in business complex)
Free Parking
Convenience store access in business complex
Abundant Advancement Opportunities Equal Opportunity Employer: disability/veteran
Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. **Restriction may apply
Referral for Life Program ™-
Company
VXI Global Solutions
VXI Global Solutions is a provider of business process and information technology outsourcing services.
Founded in 1998
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-05-25Acquired
Leadership Team
David Zhou
Co-CEO
Frank Yao
President and Chief Commercial Officer
Recent News
2025-09-12
Research and Markets
2025-05-30
Company data provided by crunchbase