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NV5 · 6 hours ago

Help Desk Lead

Doral, FL

Full-time

Onsite

Senior Level

5+ years exp

NV5 Geospatial is a global technology solutions and consulting services company, and they are seeking a Help Desk Lead to manage and ensure high-quality IT support services for cloud-based and on-premises environments. The role involves leading a technical help desk team and developing service level agreements for efficient operations.

ConsultingIndustrial Engineering

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems

Develop and enforce Service Level Agreements (SLA) for response times, ticket resolution, and escalation procedures

Coordinate Help Desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting

Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies

Qualification

Help Desk ManagementIT Service ManagementCloud AuthenticationRemote Desktop ManagementITIL Foundation CertificationMicrosoft Certified Modern Desktop AdministratorCompTIA Security+Spanish Language SkillsPortuguese Language SkillsProject Management

Required

Bachelor's degree in Information Technology, Computer Science, or a related field, or five (5) years of equivalent experience in IT service management

TS/SCI US Government Security Clearance

Demonstrated experience in managing a help desk team, implementing IT support workflows, and ensuring SLA compliance

Experience with remote desktop management, enterprise device provisioning, and IT asset tracking

Ability to manage and prioritize complex project tasks

US citizenship, along with the ability to successfully pass a basic background check for access to US military bases

Preferred

ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator, or CompTIA Security+

Portuguese or Spanish language skills

Experience with government IT programs and environments

Benefits

Medical

Dental

Life insurance

FTO

401(k)

Professional development/advancement opportunities

Company

NV5

Glassdoor3.5

NV5 is a provider of technology, conformity assessment, and consulting solutions for public and private sector clients supporting infrastructure, utility, and building assets and systems.

Founded in 1947

Hollywood, Florida, USA

1001-5000 employees