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NV5 · 14 hours ago

Help Desk Representative

Doral, FL

Full-time

Hybrid

Entry Level

3+ years exp

NV5 is a global technology solutions and consulting services company, and they are seeking Help Desk Representatives to provide technical support for cloud-based and on-premises environments. The role involves ensuring timely resolution of IT issues and supporting US Southern Command remotely.

ConsultingIndustrial Engineering

No H1B

U.S. Citizen Only

Responsibilities

Provide technical support for cloud-based and on-premises environments

Ensure timely and effective resolution of IT-related issues

Apply IT troubleshooting methodologies, ticketing systems (JIRA, Service Now) and customer service best practices

Provide incident resolution, remote desktop support, and end-user assistance

Qualification

Technical supportCloud-based supportIT troubleshootingMicrosoft WindowsCompTIA Security+ITIL Foundation CertificationSpanish language skillsMacOSProject management

Required

Bachelor's degree in Information Technology, Computer Science, or a related field, or three (3) years of equivalent experience in IT support

Demonstrated experience in resolving Tier 1 and Tier 2 support tickets, assisting with enterprise device provisioning, and maintaining IT asset tracking systems

Experience with Microsoft Windows, MacOS, and cloud-based IT support tools

Ability to manage and prioritize complex project tasks

US citizenship, along with the ability to successfully pass a basic background check for access to US military bases

Preferred

CompTIA Security+, ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate

Portuguese or Spanish language skills

Experience with government IT programs and environments

Active US Government Secret or TS/SCI clearance

Benefits

Medical

Dental

Life insurance

FTO

401(k)

Professional development/advancement opportunities

Company

NV5

Glassdoor3.5

NV5 is a provider of technology, conformity assessment, and consulting solutions for public and private sector clients supporting infrastructure, utility, and building assets and systems.

Founded in 1947

Hollywood, Florida, USA

1001-5000 employees