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Caesars Entertainment · 3 days ago

Slot Attendant

Chandler, OK

Full-time

Onsite

New Grad, Entry Level

Caesars Entertainment is a leading gaming and hospitality company, and they are seeking a Slot Attendant to provide exceptional customer service and maintain slot machine operations. The role involves engaging with guests, handling money transactions, and ensuring the integrity and security of the gaming environment.

Food and Beverage

Responsibilities

Actively patrols assigned sections looking for opportunities to surprise and delight guests

Sincerely greets, welcomes and introduces self to all guests; uses guest name to create a personalized service experience; maintains the perception of luck, celebrates the win, offers a warm farewell and adds to the entertainment experience

Completes paper fills and jackpot payouts promptly, accurately and with a high degree of personalized service while building relationships with guests

Consistently demonstrates a positive and upbeat attitude

Completes verification paperwork for jackpot payouts

Partners with other departments to execute slot transactions

Offers assistance to slot playing customers and explains features of slot machines

Clearly communicates functionality of Fast Cash (ticket in/ticket out) technology

Manages a large number and variety of slot machines played by customers according to policy and their level of play

Responds immediately to all requests for service (e.g., slot dispatch, slot candle lights, radio, PBX, customers) while meeting or exceeding department service standards

Exchanges coupons and currency for guests in compliance with procedures

Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority (e.g., change service, incorrect change, securing drink service, etc.)

Keeps slot areas clean, secure, and well maintained

Keeps delays to a minimum by ensuring we have the right people in the right place at the right time

Takes initiative to meet the varying needs of our customers and has an awareness of where customers are located in a particular section

Determines machine malfunction and identifies appropriate action

Corrects minor machine malfunctions (e.g., coin jams, printer errors, bill validators, slot light repairs, etc.) and/or partners with Slot Performance when appropriate

Ensures slot machines are ready for play (e.g., basic machine maintenance)

Lifts and moves medium to heavy coin bags

Participates in slot machine upgrades and implementing new initiatives

Performs money-handling transactions such as paying jackpots and making change

May be required to reconcile slot wallets

Works and communicates well within department as well as with co-workers in other departments

Communicates and participates in team meetings to bring forth ideas about improving processes, guest experiences, and customer interactions

Adheres to regulatory, departmental, and company policies in an ethical manner, including those pertaining to federal and state regulatory laws and guidelines and ensures required gaming licenses are valid and up-to-date

Coordinates with Supervisors and Security to detect and prevent attempts to place customers and employees at risk, compromises the integrity of the slot machines or damage company assets

Properly maintains all issued tools and equipment including proper key control

Promotes and generates new membership into the Total Rewards program

Introduces Caesars Rewards to new players by providing guests with information regarding program services and benefits

Communicates specific information about casino events (e.g., slot tournaments, marketing promotions, direct mail) and communicates general information about property events or services (e.g., restaurants, shows, conventions) and directs or personally escorts customers to appropriate sources for more information (e.g., information booths, phone numbers, supervisors, etc.)

Works a flexible schedule including weekends, evenings and holidays

Works a reasonable amount of overtime when required

All team members will follow the Everyone Greets Everyone (EGE) policy

Team members will participate in all mandatory meetings and pre-shift BUZZ sessions

Qualification

Casino rules knowledgeMoney handlingBasic math skillsCustomer serviceMachine maintenanceCustomer interactionSafety awarenessEnglish proficiencyTeamworkCommunication skillsProblem-solvingAdaptabilityAttention to detail