Scalence L.L.C. · 4 days ago
Customer Support Specialist
Corona, CA
Full-time
Onsite
Senior Level
$52/hr - $52/hr
6+ years expScalence L.L.C. is looking for a Customer Support Specialist to support growth and retention of members across the enterprise. The role involves responding to complex inquiries from customers, brokers, and Sales & Account Managers, and providing one-contact resolution to escalated concerns while analyzing trends and formulating recommendations for effective relationships.
Information Technology & Services
Responsibilities
Responding to customers, brokers, and Sales & Account Managers via email and telephone fielding complex inquires and issues and working to resolve customers’ requests and issues
Providing one-contact resolution to escalated employer, consultant and broker concerns that requires the application of considerable discretion and independent judgment to evaluate various courses of conduct, formulate solutions, and negotiate resolution that binds KP and departs from prescribed standards
Analyzing patterns and trend data regarding employer, consultant and broker concerns and needs
Formulating recommendations to improve and sustain effective purchaser relationships
Identify growth and benefit expansion solutions to better meet purchaser health care needs
Report trends around issues groups are experiencing to the account management team to inform strategic account
Qualification
Required
Bachelor's degree or four (4) years of directly related experience required
Minimum of six (6) years in a health care, health insurance, or sales and marketing environment
Basic working knowledge on computer, Word, Excel, OneNote, Outlook, and Teams, etc
Strong Customer Service Skill
Strong Organizational Skills
Ability to research and resolve complex issues independently with minimal assistance
Preferred
Bachelor's degree or four (4) years of directly related experience required
Basic working knowledge on computer, Word, Excel, OneNote, Outlook, and Teams, etc
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase